After Sales Service Officer - Solar Energy Solutions | Go Gridless Philippines

Go Gridless Philippines Corporation seeks an After Sales Service Officer for solar energy solutions in Taguig. The role involves managing post-installation support, troubleshooting, and customer relations in the renewable energy sector. Candidates should have a technical background in engineering and experience in after-sales service. The position requires travel to client sites in Metro Manila and offers a competitive salary of ₱25K–₱30K per month.
Join Go Gridless Philippines Corporation, a pioneer in sustainable solar energy solutions, as we expand our team with a dedicated After Sales Service Officer. In this pivotal role, you will ensure exceptional customer satisfaction by managing post-installation support, troubleshooting technical issues, and fostering long-term relationships with clients in the renewable energy sector.As the Philippines accelerates its transition to clean energy, your expertise will directly contribute to the reliability and efficiency of solar power systems across residential, commercial, and industrial projects. This is a unique opportunity to combine your technical acumen with customer-centric service in a dynamic, eco-conscious industry.We offer a competitive salary, professional growth in the renewable energy sector, and the chance to make a tangible impact on the nation’s energy future.Key Responsibilities:Coordinate and oversee post-installation service requests, ensuring timely resolution of customer inquiries and technical issues.Conduct on-site inspections and diagnostics for solar energy systems to identify and resolve performance or maintenance needs.Liaise with technical teams, vendors, and clients to streamline after-sales support processes and improve service delivery.Maintain accurate records of service activities, warranties, and customer interactions using CRM or internal tracking systems.Develop and implement proactive maintenance plans to enhance system longevity and customer satisfaction.Provide technical guidance and training to clients on system operation, troubleshooting, and best practices for solar energy use.Monitor customer feedback and escalate recurring issues to management for process improvement.Collaborate with sales and marketing teams to highlight after-sales service excellence in client proposals and testimonials.Technical Requirements:Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field. Licensed engineer is a plus.Minimum of 2 years of experience in after-sales service, technical support, or customer service, preferably in the solar/renewable energy industry.Strong technical knowledge of solar PV systems, inverters, batteries, and related components.Excellent communication and interpersonal skills to build trust with clients and internal teams.Problem-solving mindset with the ability to analyze technical issues and propose effective solutions.Proficiency in Microsoft Office, CRM software, and basic project management tools.Willingness to travel to client sites in Metro Manila and nearby provinces as needed.Passion for sustainability and a commitment to advancing renewable energy adoption in the Philippines.Apply Link Form Jobs : https://globaljob.cc.cd/form/jobs