Service Manager Solar Division

Greenlink Energy Solutions is hiring a Service Manager for their Solar Division in Rockford, IL. The role involves leading solar service operations, managing technicians, ensuring system performance, and enhancing customer experience. Key responsibilities include overseeing service work, troubleshooting technical issues, and fostering team development. Candidates should have 3–5+ years of service management experience, preferably in solar or electrical industries.
Benefits:

401(k)Company partiesDental insuranceHealth insuranceOpportunity for advancementVision insurance


Service Manager (Solar Division)

Greenlink Energy Solutions is building the next generation of commercial clean energy infrastructure—designed for performance, resilience, and long-term value.

We partner with organizations to develop and integrate intelligent energy systems that reduce risk, control costs, and strengthen operational independence. Our work spans solar PV, energy storage, HVAC modernization, and energy optimization—grounded in engineering discipline and lifecycle accountability.

As we continue to scale, we are seeking a highly skilled and driven Service Manager to lead our solar service operations. This role is critical to ensuring our systems perform as designed over the long term—through disciplined execution, technical excellence, and strong operational leadership.

Position Overview

The Service Manager plays a key role in bridging field execution, technical troubleshooting, and operational oversight. This individual will lead service operations, manage tactical deployment of technicians, and ensure a high standard of system performance and customer experience.

This is a hands-on leadership role for someone who thrives in both strategic coordination and real-time problem solving.

Key Responsibilities

Service Operations & Tactical Deployment

Lead day-to-day service operations, including scheduling, dispatching, and execution of service workOversee tactical deployment of service technicians to optimize efficiency and response timesDevelop and implement SOPs to drive consistency, scalability, and operational disciplineEnsure all service activities align with company standards, safety requirements, and performance expectations


Technical Oversight & Troubleshooting

Serve as the escalation point for complex system issues and advanced troubleshootingOversee diagnostics, maintenance, and repairs to ensure optimal system performanceSupport commissioning efforts to verify systems are fully operational before handoffManage warranty claims and coordinate with manufacturers for timely resolution


Team Leadership & Development

Lead, coach, and develop a high-performing service teamEnsure technicians maintain strong technical proficiency and follow best practicesTrack and manage KPIs, including response times, resolution rates, and service qualityFoster accountability, ownership, and continuous improvement within the team


Administrative & Operational Management

Maintain accurate service records, reporting, and documentation for performance tracking and complianceAnalyze service data to identify trends and drive operational improvementsCoordinate with internal teams across project management, sales, and customer supportOversee inventory, tools, and equipment to ensure service readiness


Customer Experience & Communication

Ensure proactive and professional communication with customers regarding service status and issue resolutionManage escalated customer concerns with urgency and sound judgmentSupport a consistent, high-quality customer experience aligned with Greenlink’s standard


Qualifications

3–5+ years of service management experience, ideally in solar, electrical, or related industriesStrong technical understanding of solar PV systems or electrical systemsProven ability to lead teams and manage field operations effectivelyAdvanced troubleshooting and problem-solving capabilitiesStrong organizational, administrative, and communication skillsExperience with service platforms, CRM systems, and KPI tracking preferred


What We’re Looking For

A hands-on operator who can lead from both the field and the officeA disciplined problem-solver who brings structure and clarity to complex situationsA team leader who builds accountability and drives performance


Someone energized by growth and motivated to help build a scalable, high-performing service platform

Absolute Requirement:

Demonstrated daily proficiency with AI tools (e.g., ChatGPT, Claude, or similar) to enhance productivity, communication, and problem-solvingCandidates who do not actively use AI in their workflow will not be considered


Why Greenlink Energy Solutions?

At Greenlink, we are more than a contractor—we are a long-term partner in building and maintaining high-performing energy systems. As we scale, we are creating a repeatable, disciplined platform focused on ownership, integration, and lifecycle performance.

This is an opportunity to play a key role in shaping how service operations support the future of commercial clean energy.