Regional Service Technician

Green Cubes Technology is seeking a Regional Service Technician in Kokomo, IN. The role involves supporting Lithium-based power products through installation, troubleshooting, and customer training, requiring 50-75% travel. Candidates should have at least 2 years of relevant experience and strong technical skills. Responsibilities include managing equipment, documenting field issues, and ensuring customer satisfaction while adhering to safety protocols.
The Service Technician provides support for production of Lithium based power products, including Lithium batteries, charging systems and power electronics.

The technician is responsible for installation, start-up, troubleshooting, training, and field technical support. This will involve traveling to customer sites to troubleshoot/repair technical issues while exhibiting excellent customer service skills. Technicians are also involved in new projects in the development cycle.

As a Service Technician, you will:
• Travel required 50-75%.
• Troubleshoot and repair field issues and returned materials.
• Troubleshoot quality issues and help conduct root cause analysis of field issues
• Manage equipment needed to support the service and warranty of the motive power batteries.
• Track and document all field related issues (i.e., trip reports, call log)
• Adhere to all safety rules and maintain quality housekeeping in work area
• Manage all required on site installation, repair, maintenance, and test tasks.
• Work with dealers via phone and email to mitigate field issues including weekends on call.
• Build positive relationships with customers and dealers, represent the company positively in all interactions.
• Determine customer requirements and make appropriate recommendations when necessary.
• Provide feedback on field issues to product development to continually focus on improving quality.
• Perform any other duties and responsibilities as and when necessary, on an ad-hoc basis.
• Follow all company procedures and protocols.

The right candidate should possess:
• The ability and willingness to travel 50 – 75% of the time.
• A technical degree or certification preferred or equivalent experience in field service will also be considered.
• A minimum of 2 years of relevant working experience.
• The proven ability to troubleshoot, test, repair, and service technical equipment.
• Experience in failure analysis and corrective action implementations.
• Experience in product manufacturing and production operations.
• Possess excellent time management skills and the ability to multi-task and adjust priorities.
• Proven ability to be responsible for all aspects of position with minimal supervision.
• Possess strong analytical and problem-solving skills.

A step ahead, but not required:
• Knowledge of industrial processes and battery power system manufacturing techniques.