Service Advisor - Pengue, Tuguegarao

SEAOIL Philippines, Inc. is hiring a Service Advisor for their Tuguegarao location. The role involves communicating with customers about vehicle repairs, answering questions, and ensuring customer satisfaction. Responsibilities include tracking repair progress, preparing repair orders, and coordinating with technicians. Candidates should have at least 2 years of experience and knowledge of hybrid and electric vehicles, along with a valid driver's license.
BYD in partnership with SEAOIL is looking for Service Advisor in Pengue, Tuguegarao. Join our growing team today!


*What is this role about?**
This role will communicate with customers about their vehicle repair needs and relay information to service workshop. This person will also be responsible in answering customer questions and handling problems that arise on customer vehicles during the service process. This role is also responsible for customer satisfaction and improving the first-time repair rate
What will YOU do?Track vehicle repair progress and coordinate change in delivery timing to customersCarry-out pre delivery confirmation to customers vehicle before deliveryConfers with customers about walk around inspection results, recommend procedures and prepare Repair Order for needed repair and maintenanceCoordination with technicians to align vehicle diagnosing resultsMonitor and review open Repair Orders and ensure closure to meet Service TargetsAttend mandatory MAPVI Service Advisor trainings and certificationsEnsure 6S in workplaceWhat will YOU need?At least 2 years of related employment experienceBasic to advance knowledge level in hybrid and electric vehiclesMust have a valid Driver's License for four-wheeled vehicles