Service Technician - InCycle - Pasadena, CA

Specialized Bicycle Components is hiring a Service Technician for their Pasadena, CA location. The role involves providing exceptional rider service, enhancing satisfaction, and collaborating with staff and local riders. The technician will be the brand's point person, helping to deliver solutions and ensure a positive retail experience. The position emphasizes technical expertise and aims to meet sales and profitability goals while fostering a diverse and inclusive work environment.
Join to apply for the Service Technician - InCycle - Pasadena, CA role at Specialized Bicycle Components

2 days ago Be among the first 25 applicants

Join to apply for the Service Technician - InCycle - Pasadena, CA role at Specialized Bicycle Components

Get AI-powered advice on this job and more exclusive features.

About Specialized



Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.



In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.



Job Summary

A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

About Specialized

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

Job Summary

A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

How You’ll Make a Difference



Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expertAssists customers in an enthusiastic and courteous manner; provides “wow” customer service.Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairsAdvises and assists customers with their product/service selection without bias.Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.Assists with bike sales with technical consulting, and any other bike floor duties as needed.Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfactionGeneral cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial dutyProficiency in Lightspeed point of sale systems and store operational websitesRegular, dependable attendance and punctuality

What You Need To Win

Passion for cycling and the Specialized brandBike shop / Bike mechanic experience preferredExcellent communication with the ability to effectively interact with riders and team membersMust be able to work as business dictates which includes weekendsAbility to stand for extensive time periods; while occasionally walking, kneeling, or reachingAble to lift at least 50 lbs. or more and use proper lifting skills

TELL ME MORE

Competitive health care (Medical PPO or HDHP)DentalVisionHealth Savings Account (HSA)Short and Long Term DisabilityCompany sponsored life insuranceOptional Term Life InsuranceOptional Critical Illness insuranceOptional Critical Accident insuranceCompetitive vacation package401(k) with match8 Weeks paid parental leavePaid company holidaysEmployee discounts on all productDeep partner retail discountsFitness & Events ReimbursementEmployee Assistance ProgramCompensation: $18.04 - $20.00/hrCommuter Benefits *if applicable in stateFor eligible employees

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!

See what we are up to onLinkedIn,Instagram, and most importantly, our #DogsofSpecialized.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesRetailReferrals increase your chances of interviewing at Specialized Bicycle Components by 2x

Sign in to set job alerts for “Service Technician” roles.Glendale, CA $68,640.00-$200,000.00 1 month ago

Los Angeles Metropolitan Area 1 month ago

Los Angeles Metropolitan Area 1 month ago

MERCEDES BENZ AUTOMOTIVE SERVICE TECHNICIANService Technician- New Job! New City? We'll Handle the Rent!Automotive Service Technician - All LevelsAirline Duty Manager - Customer Service ($66k)Glendale, CA $72,000.00-$120,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr