Partner agency - Travel Designer FR/ESP - Sri Lanka 12

Evnaeos is hiring a Travel Designer for their partner agency in Colombo, Sri Lanka. The role involves creating tailor-made travel experiences for French and Spanish-speaking clients, focusing on sustainability and local impact. Responsibilities include advising travelers, managing bookings, and ensuring high-quality service. The position requires strong sales skills and a customer-oriented mindset. It is a full-time, on-site role with a long-term contract.
Travel Designer Based in Sri Lanka, our partner agency is a local destination management company specializing in tailor-made journeys designed with care, authenticity, and a strong sense of responsibility. With deep roots in the destination, the team crafts unique travel experiences thatcombine adventure, culture, nature, and meaningful encounters.

The agency designs private and group trips for travelers seeking more than just a holiday from family journeys and cultural immersions to outdoor adventures, safaris, and wellness-focused escapes. Sustainability is at the heart of their approach, with a constant focus on positive local impact, eco-conscious partners, and respectful travel practices.

If you are passionate about creating journeys that truly connect travelers with a destination, this is a place where your expertise will matter.

As a Travel Designer, you will play a key role in developing tailor-made travel experiences for the French and Spanish-speaking market, working closely with travelers from their first inquiry to the end of their journey. English is necessary as well French is considered a valuable plus, allowing you to support additional requests when needed.

Based on-site in Colombo, you will be part of a local team dedicated to delivering high-quality, personalized service. This role combines sales, travel design, customer support, and coordination, offering a varied and hands-on position at the heart of a local DMC.

If you enjoy advising travelers, building strong client relationships, and turning ideas into unforgettable journeys, this role is made for you.

Your Main Missions Advise travelers and design personalized itineraries based on their expectations, travel style, and budget. Communicate with clients via the Evaneos platform, ensuring clear, warm, and professional exchanges. Share your destination knowledge to inspire confidence and enthusiasm. Guide travelers through the full booking process, from first contact to confirmation. Prepare detailed and accurate quotations in line with agency processes. Handle billing and ensure financial follow-up of each file. Coordinate internally to ensure smooth preparation of trips. Act as the main point of contact before and during the trip. Monitor trip quality and intervene proactively when needed. Handle complaints, cancellations, or unexpected issues with professionalism and empathy. Collect feedback after the trip and contribute to customer loyalty. Promote responsible and sustainable travel practices. Educate travelers on local culture, environmental impact, and respectful behavior. Work with eco-conscious suppliers aligned with the agency's values. Contract Conditions Contract type: Long-term / Permanent Location: Colombo, Sri Lanka Availability: As soon as possible Working time: Full-time Work mode: On-site in Colombo Compensation: To be discussed with the agency Your Advantages Visa support to facilitate your installation in Sri Lanka Training trip and annual familiarization travel Flexible working hours Team activities and a friendly, human-sized work environment The opportunity to work in a company committed to responsible tourism Profile Sought This offer is perfect for beginners and people that want to start their journey in the tourism industry.

Strong sales and negotiation skills, with a customer-oriented mindset. Excellent organization and attention to detail to manage multiple files. A genuine team spirit and respect for internal processes. Creativity and problem-solving abilities to design meaningful itineraries. Good destination knowledge or a strong interest in learning deeply. A true "traveler at heart" attitude. Languages required French Native or C1 (mandatory) Spanish - B2 English B2 and highly valuable Non-negotiable: Must be based in Colombo for this position, it cannot be remotely Recruitment Process CV and profile review by Florencia, Recruitment Manager for Evaneos partner agencies.

Final interview with a member of the top management team of the local agency.

Welcome to Sri Lanka!

Additional Information Type of contract: CDI Location: Colombo Experience: > 6 months Telework occasionally allowed