Functional Support Consultant

BiofuelCircle is seeking a Functional Support Consultant in Pune, India, to assist users with the BiofuelCircle platform by resolving queries, troubleshooting issues, and providing support both on-site and off-site. The role requires up to 4 years of application support experience, strong communication skills, and the ability to work with cross-functional teams. Candidates should be comfortable with web/mobile applications and willing to work in shifts and travel as needed.
Key Purpose of this RoleBiofuelCircle’s products and services are used by businesses and individuals in the bioenergy supply chain: from large industries to rural enterprises, to transporters, service providers and farmers.

The Functional Support Consultant will be responsible for helping internal and external users get the most out of the BiofuelCircle platform by resolving their queries, troubleshooting problems and getting things done through the platform.



What will you do every day?Understand how the BiofuelCircle Platform works and how it is used by its customers

Work closely with users to answer questions about the features and capabilities of the platform

Assist users on/ off-site in performing their platform roles, and completing platform tasks

Interact with users on/ off-site to demonstrate functionality, troubleshoot issues, and provide workarounds by leveraging your troubleshooting skills

Write knowledge base articles, how-to-videos to reduce troubleshooting time and speed up issue resolution

Follow defined support processes to manage and track user requests and defects

Create defect documentation for engineering teams to understand, recreate and resolve issues

The ideal candidate profileYou have up to 4 years of experience in an Application Support role

You can coordinate, follow up, follow through and drive issues to closure proactively

You are a good listener, and can understand customer issues

You are at ease explaining or demonstrating how to use software applications, can write effective emails and create explainer documents that are understood by those who read them

You can provide innovative workarounds or design a solution to fix a user’s problem

You can work with cross functional and remote teams

You take ownership and accountability and don't need a manager reminding of tasks or deadlines

You are comfortable with web and mobile applications, and chatbots and can troubleshoot issues such as connectivity, validation errors, API failures, etc.

You are willing to work in shifts and travel to customer locations on demand

Knowledge of business processes in B2B, Supply Chain Management/ Operations, will give you an advantage over other applicants

Knowledge of Customer Support processes & Ticketing/CRM tools will also give you an advantage over other applicants

Created at 2025-03-16 19:01:05

Updated at 2025-03-16 19:02:20

Location: In-office (Pune, India);

About BiofuelCircle:

Join Our MissionAt BiofuelCircle, we are on a transformative journey to revolutionize the bioenergy sector. We are a team of passionate innovators leveraging digital tools to integrate the biomass and biofuel supply chains, fostering sustainable and scalable business models. If you are eager to contribute to a greener future and thrive in a dynamic, technology-driven environment, we invite you to explore a career with us.

Why BiofuelCircle?Pioneer in the bioenergy digital platform space.

Opportunity to impact the rural and industrial ends of the supply chain.

Work with advanced digital tools including web and mobile apps, IoT, and more.

Be part of a company that values sustainable practices and energy security.

Collaborate with a diverse team to create economic value for farmers and efficiency for bioenergy companies.

Our CultureBiofuelCircle fosters a culture of innovation, collaboration, and sustainability. We believe in empowering our employees to take initiative and drive change. With a team of 130 dedicated professionals, we maintain a close-knit environment where every member's contribution is valued and celebrated. Join us to be a part of a new age of transformative rural enterprises and supply chain efficiency.

Current OpeningsWe are always looking for talented individuals to join our team in various roles across software development, supply chain management, and customer support. Visit our job portal to view the latest opportunities and apply to become a part of BiofuelCircle.

Our Commitment to DiversityBiofuelCircle is committed to creating a diverse and inclusive workplace. We believe that embracing different perspectives and backgrounds is key to our innovation and success. We welcome candidates of all experiences, identities, and backgrounds to apply.

Employee BenefitsCompetitive salary and benefits package.

Opportunities for professional growth and development.

Flexible work arrangements to balance your professional and personal life.

A supportive and collaborative work environment.

Engagement in meaningful work that contributes to environmental sustainability.

How to ApplyReady to make a difference with BiofuelCircle? Visit our careers page to submit your application. Please include your resume, cover letter, and any relevant work samples. We look forward to learning more about you and exploring how your talents can align with our mission.

More about this company: https://www.linkedin.com/company/biofuelcircle/Open positions:BiofuelCircle - Support EngineerBiofuelCircle - Scrum Master/ Software Project ManagerBiofuelCircle - Implementation ConsultantBiofuelCircle - Software EngineerBiofuelCircle - Functional Support ConsultantBiofuelCircle - Database DeveloperBiofuelCircle - QA Lead