Field Service Technician II

Sugar Hollow Solar is hiring a Field Service Technician II in Asheville, NC. This field-based role involves maintaining solar PV systems through preventative maintenance, troubleshooting, and minor repairs. The technician will interpret system data, document findings, and ensure adherence to safety standards. Ideal candidates should have experience in renewable energy or related fields, effective communication skills, and a commitment to safety and sustainability.
At Sugar Hollow Solar, we are fueled by the belief that humans can flourish on this planet in an ecologically sustainable way, and the pathway to get there starts with abundant clean energy!

Based out of Asheville, NC, Sugar Hollow Solar offers energy solutions for homes, farms, small businesses and other commercial properties by designing and installing solar electric systems (rooftop or ground-mounted), battery backup systems and EV charger stations, as well as, systems maintenance.

Sugar Hollow Solar has grown into Western North Carolina's largest solar installer, having completed over 900 installations with an unwavering commitment to quality and integrity. Our mission is to preserve this beautiful planet for ourselves and future generations by transitioning our community to clean, renewable energy, using business as a positive force for change!

Sugar Hollow Solar is hiring a brand new Field Service Technician II! The Field Service Technician II at Sugar Hollow Solar is a field-based role responsible for maintaining residential and commercial solar PV system performance through preventative maintenance, basic troubleshooting and minor electrical repairs. This position interprets system data to identify issues, completes component replacements using established procedures and documents and communicates service findings. The Technician II follows all OSHA and company safety standards, supports Field Service Technician I team members and represents Sugar Hollow Solar professionally when interacting with customers and stakeholders.

Our ideal candidate is an exceptional technically proficient problem-solver, detail oriented with a strong commitment to safety, has a track record of effective communication, is detail oriented and believes in the power of renewable energy!

Job Duties & Responsibilities:
Performs routine cleaning of residential and commercial solar panels to maintain energy production and system efficiencyPerforms preventative maintenance on Sugar Hollow Solar signature solar systemsConducts basic troubleshooting of solar PV systems, identifying common performance or operational issues on equipment on approved SHS Current OfferingsInterprets basic system data and monitoring platforms to support issue identificationCompletes minor electrical repairs on SHS signature systems, including connector replacement, wiring adjustments and basic component fixesDocuments service work and findings accurately and communicates with appropriate team members regarding unresolved or complex issuesRemoves and replaces solar modules, optimizers or other components under direction or utilizing established proceduresAdheres to all OSHA and Sugar Hollow Solar safety standards, including safe access and navigation of rooftops that includes all fall protection, PPE usage and general safe work practicesSupports Field Service Technician I in the field, providing guidance and assistance when appropriateRepresents Sugar Hollow Solar at the highest level of professionalism when interacting with stakeholders, including residential customers, commercial site contacts and internal staff

Qualifications
High School Diploma or equivalent-requiredValid driver's license with safe driving record-requiredMinimum of two years' experience with renewable energy, construction, roofing, electrical or related field-required

Knowledge Skills and Abilities
Demonstrated experience with rooftop work and safe access practicesSolid understanding of solar energy systemsBasic electrical knowledge and troubleshooting capability requiredAbility to perform basic system diagnostics and identify common issuesFamiliarity with electrical components, wiring and safe repair practicesAbility to read and interpret basic plans, diagrams or system layoutsAbility to work independently while knowing when to escalate issuesProficient with mobile devices, service software and monitoring platformsStrong attention to detailDesire to create quality work and the desire to growAbility to take direction and follow protocolStrong problem-solving abilitiesAbility to always follow safety procedures and standardized maintenance practicesExcellent communication skillsDependable and self-motivated, able to complete tasks, even with minimal supervisionA team-oriented and strong work ethic mindset

Benefits & Perks Include
Medical, Dental and VisionEmployer paid Basic LifeSupplemental plans-STD, Accident, Critical IllnessEAPHSATeledocWellness ProgramGenerous PTOPd HolidaysPd Parental LeaveRetirement Savings PlanCareer Development plans