Director, Innovation Accelerator

Teletech Holdings is seeking a Director for their Innovation Accelerator in Englewood, CO. The role involves leading strategic initiatives to drive innovation within the Engage business, utilizing methodologies like Agile and Design Thinking. Responsibilities include developing strategies, managing an innovation model, conducting data analytics, and preparing for stakeholder presentations. The position requires collaboration across teams to mitigate project risks and enhance performance.
This individual will be responsible for driving innovation and change throughout the Engage business by leading the strategic enterprise initiatives. This role is responsible for working with cross-functional teams creating the initiative strategy, investments and business case, execution plan and initiative implementation. Drive business transformation strategies using Agile, Lean and Design Thinking methodologies across Engage. Creates a holistic strategy for driving adoption to sustaining the methodologies and continually offering strategies for improvement. Define and manage a sustainable innovation accelerator model and funnel. Conduct data modeling and analytics to achieve an elevated level of performance. Prepare for and lead QBRs, stakeholder reviews and Board presentations. Responsible to “connect the dots”, to identify and proactively mitigate cross enterprise project risks, interdependencies and blockers.

Teletech Holdings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.