Human Resources Lead

Cityflo is seeking a Human Resources Lead to develop and scale workforce strategies for its growing blue-collar operations, particularly for drivers. The role involves designing talent acquisition processes, managing workforce retention, and ensuring compliance across multiple locations. The ideal candidate should have experience with large distributed workforces and a strong focus on execution. This position is based in Thane, Maharashtra, India, and is not remote.
HR Lead / Head – Driver Development


Locations: Mumbai
About Cityflo
Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app, and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read a book, watch Netflix, nap, or simply soak in the view of the city. We're bringing joy back to commuting and addressing urban traffic challenges in a meaningful way. Today, we operate 600+
buses and manage 50,000 daily bookings. After building a strong product-market fit and a profitable business in Mumbai, we have expanded to Hyderabad and Delhi. Over the next year, we plan to scale to 1000 buses and 50,000 daily bookings across all cities.


Cityflo is well-funded by prominent VCs including India Quotient and Lightbox Ventures. Know more about us:


● Website: https://www.cityflo.com/


● App: https://bnc.lt/cityflo/


● Blog: https://blog.cityflo.com/


● Our journey through Covid: https://bit.ly/3wBiSZx


About the Role
We are looking for a high-impact HR leader to architect and scale the people engine for one of the fastest-growing blue-collar workforce ecosystems across transport, mobility, and ETS operations.
This is not a conventional HR role. The mandate is to build a scalable workforce model capable of supporting aggressive business growth while solving complex challenges around hiring velocity,


retention, workforce productivity, compliance, and operational continuity.


The ideal candidate brings deep expertise in managing large distributed workforces, especially drivers and field teams, and has the ability to combine strategic thinking with strong execution rigor.


Key Responsibilities

Workforce Strategy & Scale Management

● Design and drive the long-term workforce strategy for large-scale driver and field-force operations across multiple geographies
● Forecast manpower demand in alignment with business expansion plans, operational SLAs,
and utilization metrics


● Build scalable workforce acquisition and deployment models for high-growth environments


● Develop location-wise workforce planning frameworks to ensure business continuity and workforce availability



High-Volume Talent Acquisition Excellence

● Lead end-to-end blue-collar talent acquisition strategy with a strong focus on driver hiring at scale
● Build multi-channel sourcing ecosystems including:
○ Vendor networks


○ Driver communities


○ Referral ecosystems


○ Regional hiring hubs


○ Training institutes


○ Grassroots sourcing partnerships


● Drive reduction in:


○ Hiring turnaround time (TAT)


○ Cost-per-hire


○ Offer drop-offs


○ Early-stage attrition


● Create scalable recruitment processes supported by data, automation, and operational discipline


● Build strong recruitment MIS, funnel analytics, and productivity tracking systems



Workforce Retention & Lifecycle Management

● Design and implement retention strategies tailored for high-churn blue-collar environments
● Own the complete driver lifecycle management framework from onboarding to engagement and retention
● Analyze attrition patterns, behavioral trends, attendance data, and workforce productivity metrics to drive interventions


● Build localized engagement models to improve workforce loyalty, stability, and productivity


● Partner with operations teams to improve workforce experience and reduce operational escalations



Capability Building & Operational Readiness

● Establish structured onboarding, induction, and training frameworks for drivers and field staff
● Drive capability-building initiatives focused on:
○ Safety


○ Compliance


○ Customer behavior


○ Operational SOP adherence


○ Productivity standards


● Create scalable training content and certification mechanisms


● Ensure workforce readiness aligned with operational and client expectations



HR Operations, Compliance & Process Governance

● Lead HR operations for a geographically distributed workforce across multiple sites and operational hubs
● Ensure adherence to statutory compliance requirements, documentation standards, audits,
and labor regulations


● Strengthen workforce governance through SOP creation, process optimization, and automation initiatives


● Partner wi