Associate IT Solutions Consultant

M2 Logistics is seeking a junior-level Associate IT Solutions Consultant in Green Bay, WI. The role involves providing technical support to customers, collaborating with the help desk team, and gaining hands-on experience with various technologies. Ideal candidates should have 0-2 years of IT experience, strong communication skills, and a willingness to travel locally. The company promotes a fun work environment and values work/life balance.
Description

This junior-level role is ideal for someone early in their IT career who is eager to learn, work with customers, and grow their technical skills. You will support customers with IT needs, collaborate with the help desk team, and gain hands-on experience across a variety of technologies.

Who is M2 Technology?

M2 Technology is an IT services company based in Green Bay Wisconsin. We proudly serve over 130 customers within the state of Wisconsin, including our affiliated company M2 Logistics (located in Green Bay WI, Denver CO, and Salt Lake City UT).

M2 Technology provides IT consulting and technical support services to a variety of customers and covering a vast range of functional areas including but not limited to infrastructure/LAN design and implementation, hardware procurement, cyber security, data backups, remote monitoring, as well as fully outsourced IT solutions.
• Main Accountabilities:
• Customer Support & Technical Assistance:
• Provide technical support for customer IT systems (hardware, software, networking, and backups)
• Assist with troubleshooting common IT issues and escalate complex problems to senior consultants
• Help install and configure computers, networks, and IT tools
• Work closely with the help desk team to ensure timely and professional customer support
• Communicate technical issues and solutions in clear, non-technical terms
• Internal Collaboration & Development:
• Collaborate with IT teammates to follow and improve support processes
• Assist with documenting procedures and customer environments
• Participate in training and shadow senior consultants on customer projects
• Continue learning new technologies with guidance from experienced teammates
• Troubleshoot customer needs on a daily basis, apply critical thinking, and provide solutions
• Help M2 teammates with back-up coverage for their clients as needed
• Ability to communicate technical services to an audience that may not have a technical background
• Take the initiative to remain educated on changes or advancements in technology and how they can be leveraged in the business and/or with our clients
• Participate in disaster recovery efforts
• Provide timely and professional support to all internal/external customers and vendors
• Prioritize regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame

Why should you apply?
• Fun and energetic work environment
• Work/Life balance is a core value of the M2 Technology organization
• Lack of bureaucracy - more empowerment
• Pride in ownership
• Servant leadership - no barriers
• Caring/compassionate owner - trickle down effect
• A really cool team that you get to work with!

Requirements
• * 0-2 years of IT-related experience (internships, schooling, or entry-level roles welcomed)
• Degree or coursework in IT, Computer Science, or related field (or equivalent experience)
• Strong communication and customer service skills
• Willingness to travel locally to customer sites (up to approximately 25%)
• Willingness to provide limited after-hours support with training and guidance
• Must be able to multi-task and work well under pressure, in a quickly changing environment