Sr. UX Researcher, WW Sustainability

Amazon is seeking a Senior UX Researcher for its Worldwide Sustainability team in San Francisco, CA. The role involves conducting independent research, analyzing user behavior, and collaborating with designers and engineers to enhance sustainable practices. The team values work-life balance, inclusivity, and mentorship, aiming to support both personal and professional growth while driving social and environmental advancements.
Description

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale, speed, ability to build, invent, and simplify a resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

Join us to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale, speed, and ability to build, invent and simplify, a more resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

The Amazon Worldwide Sustainability Tech team creates the products and tools used to measure and mitigate Amazon’s social and environmental impacts on behalf of our Customers. Our team defends a high bar ensuring we apply and develop scientifically-credible approaches that influence all parts of our business from packaging and product design, to data centers and airline fleets.

We are seeking a Senior UX Researcher with an interest in diving deep into how Amazon can enable internal and external customers to make informed decisions to reduce and manage social and environmental impact through the tooling we build.

Key job responsibilities
• Conduct independent research on multiple aspects of products and experiences.
• Collect and analyze user behavior through surveys and benchmark studies.
• Work with Designers, Product Managers, and Engineers to prioritize research opportunities.
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations

About The Team

Inclusive Team Culture:

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Basic Qualifications
• Bachelor’s degree in Psychology, Statistics, or a related field of study.
• 7+ yrs. of experience contributing to the design of successful digital products and services, with a strong portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from data that illustrates how your research contributed to this success.
• Broad experience designing and running a full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas.
• Deep understanding of the design process and how research is appropriately integrated at each phase.
• Deep understanding of human motivations, capabilities, and limitations as applied to the design of interactive systems.
• Demonstrated effectiveness in written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
• Ability to independently drive multiple concurrent projects in an agile environment.
• Experience managing an agency for end-to-end customer research.
• Strategic, business-building approach to UX research with a passion for translating data into bottom-line impact.
• Passion for understanding the latest innovations in behavioral science, research methods, and UX design and applying these to your work.

Preferred Qualifications
• 8+ years of hands-on experience conducting UX and market research in an applied setting.
• MA/MS in Customer Research, Statistics, or a related field of study
• Solid portfolio of quantitative data analysis and inferential statistics informing digital product decisions and resulting in improved customer outcomes
• Experience using survey and qualitative analysis tools like Qualtrics, SPSS, R, to name a few
• Programmatic research experience defining and prioritizing customer segments and conducting foundational UX research
• Experience researching and developing experiences for global markets
• Thinking big, yet nimbly, in a highly results-driven, fast-paced and deadline-driven environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC

Job ID: A2938464