PT Institutional Research Technician

Cape Fear Community College is seeking a part-time Institutional Research Technician in Wilmington, NC. The role involves supporting institutional research projects, maintaining accreditation materials, coordinating faculty training, and assisting with program reviews. Candidates should have knowledge of record-keeping, compliance regulations, and research processes in higher education. Effective communication and customer service skills are essential. The position requires the ability to perform various tasks under pressure.
Position Description

DEFINITION:

The Instructional Operations Technician supports the work of the institutional effectiveness and research team by assisting with institutional research projects, curriculum program review, QEP events and functions, and other institutional research and effectiveness initiatives.

SUPERVISION RECEIVED AND EXERCISED:
• Receives general supervision from the Director, Institutional Effectiveness.

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:
• Assists with institutional research and effectiveness projects, including internal data requests.
• Assists institutional effectiveness director with maintenance and organization of accreditation and compliance materials and reports.
• Coordinates and assists with faculty training for program learning outcomes and assessment.
• Assists with academic program reviews.
• Assists with compliance and accreditation documentation and event planning.

Other Important Functions:
• Assists with the timely and accurate processing of requests.
• Assists the institutional researcher with internal requests for data and information.
• Assists with strategic planning events and activities.
• Other duties as assigned.

Qualifications

QUALIFICATIONS:

Knowledge of:
• Principles and procedures of record keeping.
• Pertinent Federal, State, and local laws, codes and safety regulations.
• Recent technology, developments, current literature and sources of information related to institutional research and effectiveness.
• NCCCS curriculum procedures.
• Information technologies, including programs such as the college’s ERP, Colleague, Entrinsik Informer, MS Word and Excel and Google Suite applications.

Ability To:
• Understand and interpret pertinent State Education and Administrative codes, policies, and procedures.
• Understand research processes related to higher education institutions.
• Maintain detailed and accurate records.
• Communicate complex information professionally, succinctly, and clearly via email, phone, and in person.
• Provide excellent customer service to stakeholders within and outside of the college.
• Exemplify professional and positive demeanor.
• Perform well under pressure and seek opportunities to assist team members.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations.
• Maintain effective audio-visual discrimination and perception needed for:
• Making observations
• Reading and writing
• Communicating with others
• Operating assigned equipment
• Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
• Standing or sitting for extended periods of time
• Operating assigned equipment
• Handling varied tasks simultaneously
• Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
• Making sound decisions
• Responding to questions
• Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:
• Associate Degree in a related field.

Minimum Experience:
• Knowledge of academic programs of study, course scheduling, and institutional research.

Preferred Education/Training, Experience, Skills:
• Bachelor degree in a related field.
• Demonstrated experience working with institutional research and/or academic programs.
• Knowledge of IPEDS and similar post-secondary education reporting.

Supplemental Information

Special Instructions to Applicants:
• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.