IT Service Desk Analyst - 6 month FTC

Ashurst seeks an IT Service Desk Analyst for a 6-month fixed-term contract in Brisbane, Australia. The role involves providing IT support, managing software and hardware incidents, and requires 2+ years of relevant experience. Candidates should have skills in Microsoft O365, Windows 10, Active Directory, and knowledge of remote solutions. Ashurst offers flexible work options and values diverse perspectives.
Description

Ashurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. We have a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients.

What makes Ashurst a great place to work?
• Flexible work options
• Health and wellbeing benefits, gym membership and corporate health plans
• Extensive Learning & Development opportunities including tailored professional development for all employees, coaching, mentoring and study support for further education
• We have a strong commitment to social impact, demonstrated by our extensive volunteering and pro-bono opportunities, as well as our award-winning social inclusion and mobility programs
• We are committed to reaching net-zero greenhouse gas emissions by 2050

The Opportunity

We currently have an opportunity for an experienced Service Desk Analyst to join our IT team in Brisbane for a 6 month fixed term contract. You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service requests.

A full job description including a breakdown of responsibilities can be found attached to the role on our careers page http://careers.ashurst.com/

We are interested in hearing from people who have:
• 2+ years of experience in a similar role analysing and troubleshooting IT incidents
• Intermediate to Advanced skills in Microsoft Office O365 & Windows 10 workstation
• Microsoft Active Directory Administration
• Knowledge of Microsoft Windows Server and Record management (Worksite/filesite) or similar
• Knowledge of Microsoft Azure also an advantage.
• Knowledge of remote working solutions, eg. VPNs and mobile technology
• Work in accordance to ITIL processes and procedures
• Excellent verbal and written communication skills
• Strong customer service focus

We value diverse perspectives at Ashurst, so even if you don't feel you meet all of the requirements, we still encourage you to apply.

For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact: globalresourcing@ashurst.com for a confidential conversation.

If you are interested in this opportunity, please apply directly to Ashurst. We prefer to talk with you personally and are not accepting applications from recruitment agencies.
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