Field Recovery Agent at Carbon Nigeria

Carbon Nigeria is hiring a Field Recovery Agent in Lagos, Nigeria. The role involves engaging with delinquent customers to facilitate loan repayments, requiring strong communication and negotiation skills. Responsibilities include visiting customers, securing repayment commitments, and documenting outcomes. Previous experience in collections or customer engagement is preferred. The position requires professionalism and adherence to recovery policies.
Never Miss a Job Update Again. We have started building our professional LinkedIn page.


Company: Location: Nigeria
State: Job type: Full-Time Job category: Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years.


Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset.


We Are Recruiting To Fill The


Position Below Job Title: Field Recovery Agent Location: Lagos Job Description The Field Recovery Agent is responsible for engaging delinquent customers in person to facilitate loan repayment, resolve payment challenges, and recover outstanding debts.


The role requires strong communication, negotiation skills, and the ability to represent the company professionally while ensuring compliance with recovery policies and regulatory guidelines.


Key Responsibilities Visit delinquent customers at their residential or business locations to follow up on overdue payments.


Negotiate and secure repayment commitments (PTPs) and ensure prompt follow-up.


Educate customers on their outstanding obligations and repayment options.


Verify customer information including address, business location, and employment status where necessary.


Document visit outcomes and update the collections system with accurate field reports.


Escalate difficult cases or disputes to the internal collections team promptly.


Maintain professional conduct and adhere strictly to company recovery policies and regulatory standards.


Requirements Previous experience in field collections, loan recovery, sales, or customer engagement is an advantage.


Strong negotiation and interpersonal skills.


Ability to handle difficult conversations professionally.


Must be familiar with the assigned location/territory.


Ability to work independently and meet recovery targets.


Access to a smartphone for reporting and communication.


High level of integrity, professionalism, and confidentiality.


Application Closing Date Not
Specified. Don't Keep!


Kindly
Share