Automotive Service Advisor & Customer Care (Competitive Pay | Immediate Start)

LiChi Electric (Wuling Philippines) is hiring Automotive Service Advisors & Customer Care Representatives in Quezon City, Metro Manila. The role involves assisting customers with inquiries, service appointments, and ensuring satisfaction post-sale. Candidates should have at least 2 years of automotive customer service experience and strong communication skills. This full-time position offers competitive pay and opportunities for career growth within a pioneering electric vehicle brand.
Be a Pioneer. Lead the Future.
Join Wuling
Philippines as Our Service Advisors & Customer Care Representatives!**
LiChi Electric (Wuling Philippines) isn’t just another car brand—we’re at the forefront of the electric vehicle (EV) revolution in the Philippines. As we expand nationwide, we’re looking for passionate and versatile Service Advisors and Customer Care Representatives who will help us deliver a seamless and delightful experience before, during, and after the sale.


If you love helping people, solving problems, and being part of a dynamic, mission-driven team—this is your opportunity to shine.


What You’ll Do:Be the main point of contact for customers after their purchase—answering questions, assisting with maintenance inquiries, booking service appointments, and ensuring timely resolution of concerns.Assist in the pre-sale process by helping customers understand our EV lineup, explaining features, warranties, and answering questions about ownership experience.Support customers during vehicle release, making sure the handover is smooth, professional, and welcoming.Create a 5-star ownership journey by anticipating customer needs and exceeding expectations.Greet customers and manage the service intake process from appointment to vehicle returnPrepare accurate service estimates and explain repair recommendations to customers in clear, non-technical languageSchedule and coordinate service appointments to optimize workshop capacityProcess warranty claims and coordinate with Wuling's warranty departmentFollow up with customers after service completion to ensure satisfactionMaintain accurate service records and documentation in the dealership management systemCollaborate with mechanics to communicate repair timelines and any changes in scopeHandle customer concerns and escalate issues when necessaryWhat We’re Looking For:Min 2 years of experience in Automobile Customer Service or Service Advisor.Strong interpersonal and communication skills—you make people feel heard and taken care of.Highly organized and dependable—you don’t let any customer fall through the cracks.Calm under pressure, quick on your feet, and solution-oriented.A natural team player who can coordinate between sales, service, and delivery teams.Basic understanding of automotive systems (enough to explain service needs to customers)Excellent verbal and written communication skills in both English and FilipinoComputer literate - comfortable with scheduling software and basic office applicationsProfessional appearance and customer-first mindsetWhy You’ll Love It Here:Be part of a pioneering team in one of the most exciting EV brands in the country.Build your career in a high-growth, future-ready company.Contribute to shaping a modern, customer-first ownership experience.Competitive salary and performance-based incentives.Access to product training, company perks, and milestone events.Work with supportive leaders who value initiative and collaboration.Location: Metro Manila (Support for multiple service locations)Full-time Position | Immediate Start Preferred
This isn’t just a job—it’s a mission. If you’re ready to be part of something meaningful and electrifying, apply today and help us redefine what customers can expect from an automotive brand.
Job Types: Full-time, Permanent


Pay: Php18,500.00 - Php25,000.00 per month


Benefits
Health insuranceOn-site parkingOpportunities for promotionPaid training
Experience
service advisor: 2 years (Required)
License/Certification
Professional 4-wheel driver's license (Required)
Work Location: In person