Vehicle Technical Trainer/Support

Wuling Automobile Philippines Corp. seeks a Vehicle Technical Trainer/Support in Makati City. The role involves conducting technical training for dealer staff, providing technical assistance, monitoring compliance, and supporting warranty and service quality. Responsibilities include preparing training materials, facilitating assessments, and addressing EV-related concerns. The position requires field visits and collaboration with dealership networks to ensure technical standards and quality repair procedures are met.
Technical Training



Conduct technical training programs for dealer technicians, service advisors, and service managers.


Prepare and update training modules, manuals, service guides, and technical presentations.


Facilitate classroom and hands-on technical training for ICE and EV vehicles.


Conduct dealership technical assessments and certification programs.


Monitor technician development and training compliance across dealer network.


Coordinate with principal/manufacturer regarding new model technical training and updates.



Technical Support Operations



Provide technical assistance and troubleshooting support to dealerships.


Support complex diagnostic and repair concerns escalated by dealers.


Analyze technical reports, field product concerns, and recurring issues.


Coordinate with factory/principal technical team for unresolved cases.


Conduct field visits to support dealership technical operations and major repairs.


Monitor vehicle quality issues and recommend corrective actions.



Warranty & Service Quality Support





Assist warranty team in validating technical repair procedures and claims.


Ensure repairs are performed according to Wuling repair standards.


Support implementation of Technical Service Bulletins (TSB) and recall campaigns.


Monitor dealership compliance on service repair quality and safety standards.


Conduct service process and workshop technical audits.



EV Technical Support



Support EV diagnostic procedures, battery systems, and charging systems concerns.


Assist dealers regarding EV safety handling and repair procedures.


Conduct EV technical and safety awareness training.


Coordinate technical concerns related to charging equipment and EV systems.



Documentation & Reporting





Prepare technical reports, training attendance records, and evaluation reports.


Maintain database of technical cases, training records, and dealer performance.


Submit regular reports on training activities, field technical issues, and dealer support status.


Recommend improvements on technical processes and dealer support systems.