IT Support Technician

Remington Computer Services is seeking an IT Support Technician in Lincoln, RI. The role involves managing and supporting IT environments for various businesses, requiring broad IT knowledge and a willingness to learn. Responsibilities include server deployment, troubleshooting, and customer support. Candidates should have experience with Windows 10/11, Microsoft O365, and help desk systems. The position is full-time with benefits including health insurance and paid time off.
IT Support Technician

Remington Computer Services is a RI owned and operated Managed Service Provider (MSP). We manage, repair, set up, configure, and protect IT environments for small to medium-sized businesses. Whether our clients’ businesses are accounting, dentistry, construction, elder-care, home restoration, or anything else, we handle their IT needs. We are a proactive IT solution for business owners who understand how critical their IT infrastructure is to their business, but do not have an internal IT department to manage it.

We are looking for an individual with broad IT experience and a great desire to learn and grow with technology.

We do a lot of everything – server deployment and troubleshooting, automation, networking, storage, desktop engineering, and support. We are looking for the type of person who is motivated by constantly changing technological things that have been done previously. This individual should be high energy and interested in career growth through learning and taking on new challenges.
We are in Lincoln, RI, and service customers throughout RI, as well as nearby MA and CT.

IT Support Technician Experience: (Preferred)
• Excellent communication and documentation skills
• Experience working independently.
• Experience troubleshooting and administering Microsoft Windows 10/11
• Experience working with Microsoft O365.
• Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.)
• Understanding of TCP/IP/VPN
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Install, upgrade, support, and troubleshoot computers, laptops, and peripherals.

Additional Qualifications and Skills
• You are friendly and professional.
• You take pride in being a customer service-oriented person.
• You are a caring, driven, and intelligent individual with the desire to pursue continuous development of personal growth as well as technical skills.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person