Dispatcher

Dependable Service Plumbing & Air is seeking a Dispatcher for their new location in Pawleys Island, SC. The role involves scheduling and dispatching technicians for service calls, maintaining customer service, and managing daily operations. Candidates should have strong communication skills, attention to detail, and experience in dispatching or customer service. The position offers a pay rate of $19-$21 per hour with Monday to Friday hours, including some evenings and weekends.
Dependable Service PlumbingAir has proudly served the greater Grand Strand since 2003. As a locally owned and operated company, our team is committed to providing high quality plumbing and HVAC solutions for both residential and commercial clients, delivered with an unmatched level of workmanship and professionalism. We believe that great service starts with great people!



We are also excited to announce that Dependable Service PlumbingAir will be expanding with a brand-new, second location on Highway 544! This growth means even more opportunities for our team and continued stability for our employees. As our company continues to expand, we are seeking a Dispatcher to join our growing team!



Pay Rate: $19.00 - $21.00 per hour



Work Hours: Monday - Friday, 7:30 a.m. - 4:30 p.m. will include some weeknights, some weekends, and some holidays.



Position Summary: The Dispatcher is responsible for efficiently scheduling and dispatching Service Technicians for service calls, maintenance, and repairs while ensuring a high level of customer service and operational efficiency. This role requires strong attention to detail, the ability to make quick decisions in a fast-paced environment, and excellent communication skills to coordinate between customers and technicians.


Essential Functions:


Schedule, coordinate, and dispatch technicians efficiently for service calls and maintenance appointments
Maintain and manage the daily dispatch board, technician schedules, and technicians on-call rotation
Partner with the Install Coordinator to schedule, manage, and execute upcoming installation jobs
Communicate schedule updates, delays, and priority changes in real time.
Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
Communicate job details, updates, and follow-up information with technicians and customers
Monitor pending work, parts status, and customer follow-ups to ensure timely completion of services
Maintain accurate customer accounts, service records, invoices, and database information
Process service-related paperwork, including warranties, work orders, proposals, and billing documentation
Coordinate with warehouse, accounting, and management teams to support daily operations
Perform customer satisfaction follow-up calls and assist in resolving customer concerns
Forecast workload and support operational efficiency through proactive scheduling and coordination
Promote a positive company image through exceptional customer service and communication
Assist with inbound calls and provide support to office staff as needed
Qualifications:


High school diploma or equivalent required
Minimum of 1-2 years of experience in dispatching, scheduling, customer service, or a related field preferred
Strong customer service and professional phone etiquette skills
Excellent verbal and written communication skills
Ability to multi-task and manage a high-volume workload in a fast-paced environment
Strong organizational, time management, and attention-to-detail skills
Proficient computer and data entry skills, including experience with multi-line phone systems
Geographical knowledge of the service area and/or map reading skill preferred
Knowledge of HVAC and/or Plumbing industry terminology and practices is a plus
Self-motivated, dependable, adaptable, and able to work independently
Demonstrates empathy, professionalism, and a team-oriented attitude
Why join the Dependable Service Team?


Competitive Pay based on experience
Great reputation built around a loyal customer base
401(k) with Company match
Medical Reimbursement
Paid Vacation
Paid Holidays

If YOU have a great attitude, a strong work ethic and are someone who takes pride in the


work you do, then we want to hear from YOU!