Director of Information Technology

The Director of Information Technology at Housing New Mexico | Mortgage Finance Authority will oversee IT operations, collaborate with executive management, and manage technology solutions to enhance business operations. Responsibilities include supervising staff, directing departmental activities, ensuring compliance with laws, managing budgets, and developing IT policies. A bachelor's degree in IT and significant experience are required. The position is located in Albuquerque, NM, indicating it is not remote.
GENERAL SUMMARY
Plan, coordinate, direct, and design all operational activities of the Information Technology (IT) department, as well as provide direction and support for IT solutions that enhance mission-directed business operations. Collaborate directly with the executive management team and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of Housing New Mexico while also maintaining a cohesive, highly trained and motivated staff.
ESSENTIAL DUTIES & RESPONSIBILITIESThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.Supervise employees, which includes prioritization and assignment of work; conduct performance evaluations; ensure employees are trained; ensure employees follow policies and procedures; maintain a healthy and safe working environment; and, make hiring, termination, and disciplinary recommendations.Direct the activities of the department, which includes planning, coordinating, administering, and evaluating projects, processes, procedures, systems, and standards; ensure compliance with federal, state, and local laws, regulations, codes, and/or standards. Manage, plan, and operate MFA's information systems.Responsible for the ongoing IT needs of Housing New Mexico staff, programs and manage IT resources in support of these needs.Coordinate the process for evaluating software development decisions.Oversee software application development and installations.Analyze processes, procedures and state of the art technology solutions to determine company-wide system needs and efficient, effective process flows.Oversee audit and budget activities for the department.Maintain hardware replacement plan and implement as needed.Develop and implement system availability, security and disaster recovery policies and procedures.Provide security awareness training and updates to employeesProvide solutions to vulnerability and penetration testing resultsCreate, obtain approval, and manage the department budget to ensure the distribution of resources necessary to maintain department operations and hardware, software and technology infrastructure organization wide.Responsible for management, support and training of MFA's phone system, smartphones, tablets, laptops and desktopsProvide network administration, troubleshooting and maintenanceContribute to the flow and discussion of ideas at an organization level and advocate for continuous improvement.Participate in activities for various internal and external committees and strategic initiativesPerform other related duties of a similar nature and level as assignedComply with safety regulations, procedures, and protocolsMINIMUM QUALIFICATIONSEducation and Experience*
Bachelor's degree required in information technology related field; advanced degree preferred. Eight years of experience in the field, knowledge of Microsoft Windows Client and Server operating systems, VOIP, Virtualization, and network infrastructure hardware. Ten or more years' experience in the field preferred. Management experience required.
*Conditions of EmploymentMicrosoft Certified System Engineer or other relevant network administration certification required.*KNOWLEDGE, SKILLS, and ABILITIESTrain, supervise and evaluate employeesDecision making, management and leadership skillsExperience in budgeting and allocation of resourcesAbility to manage complex projectsCritical thinking, analytical and problem-solving skillsBackground in the use of computer software, including specialized software applicable to the positionKnowledge of industry best practicesAbility to adapt to changes in work situations and prioritiesExercise good judgementCollect, organize and interpret dataRead, analyze and interpret standards, policies, procedures and regulationsDevelop and write reports, policies, procedures, correspondence and presentationsAbility to present complex ideas to a variety of stakeholdersEstablish and maintain constructive and cooperative interpersonal relationships with employees, peers, supervisors and managers in the work unit, other MFA departments and with outside partners and services providersInterpret and render decisions related to various IT needs related to the ongoing operations organization-wideAbility to configure, assemble, maintain and troublesh