Customer Service Agent​/Waste Management

WasteRecruit Ltd is seeking a full-time Customer Service Agent for its Waste Management department in North London. Responsibilities include responding to customer inquiries, managing service bookings, addressing complaints, and coordinating with other departments. Ideal candidates have customer service experience, strong communication skills, and knowledge of the waste management sector. The role requires working Monday to Friday with occasional Saturday mornings.
Position: Customer Service Agent (Waste Management)
Location: Tottenham Green
Customer Service Agent (Waste Management)

North London

Attractive Salary

Our client, a leading Waste Management and Recycling company in London specialising in Construction Waste, is looking to appoint a Customer Service Agent to joins it’s busy customer service department. Acting as the primary point of contact for customers and clients, your key responsibilities will include:
• Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Managing service bookings, including scheduling pick-ups, deliveries, and waste disposal appointments.
• Maintaining a high level of professionalism while addressing customer requirements, concerns and feedback.
• Providing accurate information regarding services, scheduling, pricing, and Company policies.
• Handling customer complaints and issues efficiently, ensuring resolution in line with company standards.
• Coordinating with other departments (e.g. Logistics, Operations, and Management) to ensure smooth service delivery.
• Following up with customers after service delivery to ensure satisfaction and build long-term relationships.
• Monitoring and reporting on customer feedback trends to help improve service delivery.
• Collaborating with the sales team to provide support for new client accounts and business opportunities.

Key Skills and

Qualifications:
• Previous experience in customer service, preferably in the Waste Management or Construction Industry.
• Strong communication skills, both verbal and written, with a professional phone manner.
• Excellent problem-solving abilities with a proactive attitude toward issue resolution.
• Strong attention to detail, organisational skills, and the ability to multitask.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy.
• Basic computer proficiency, including knowledge of CRM software (experience with waste management systems is a plus).
• Knowledge of the construction and waste management sector's health, safety, and environmental regulations is advantageous.
• A friendly and approachable demeanour with a genuine passion for helping customers.

This is a full-time, permanent opportunity. Work hours are Monday to Friday, 7:30am – 4:30pm, plus every other Saturday morning (7:30am – 12:00pm).

: J9517