Automation Technical Service Representative -Des Moines, IA (Remote)

Sealed Air is seeking an Automation Technical Service Representative to install, maintain, and repair automated packaging equipment at customer sites. Responsibilities include troubleshooting equipment issues, performing maintenance, and building customer relationships to enhance service satisfaction and upsell opportunities. The role requires technical expertise in automation and may involve regional travel. A degree in a related field or relevant experience is required.
Automation Technical Service Representative -Des Moines, IA (Remote) Job Description Job Alerts Link Apply now Automation Technical Service Representative -Des Moines, IA (Remote) Hodgkins Requisition ID: 52419

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Position SummaryAs an Automation Technical Service Representative (TSR) at Sealed Air, you will be responsible for the installation, maintenance, and repair of automated packaging equipment at customer sites. Your primary focus will be diagnosing and troubleshooting equipment issues, performing both preventative and emergency maintenance to ensure optimal system performance, and ensuring the reliability of automation systems.

You will also play a key role in building customer relationships, proactively identifying opportunities to upsell equipment, services, and preventive maintenance (PM) agreements. Working closely with customers, you will aim to meet or exceed their packaging automation service needs, ensuring their satisfaction and fostering long-term partnerships.

Job DescriptionInstallation & Integration:Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations, ensuring systems are fully operational upon completion.Maintenance & Service:Perform both preventative and emergency maintenance to address mechanical, electrical, and software-related issues, ensuring optimal system performance.Troubleshooting & Diagnosis:Diagnose and troubleshoot equipment malfunctions both remotely (via phone) and on-site, providing timely and effective solutions to minimize downtime.Calibration & Adjustment:Calibrate and adjust machinery settings to ensure the highest product quality and operational efficiency.Customer Support & Training:Provide technical guidance and training to customers on the proper operation, maintenance, and troubleshooting best practices of automated packaging equipment.Collaboration:Work closely with leadership, engineering, and support teams to ensure customer issues are resolved, reported, and communicated for future system improvements.Service Documentation:Document all service activities, including maintenance schedules, work orders, repairs, parts used, inventory management, and customer communications.Sales & Upselling:Identify opportunities for upselling service and maintenance agreements, along with elective services, directly with customers.Customer Relationship Management:Maintain professional relationships with customers, acting as the primary point of contact for technical inquiries or concerns, and ensuring customer satisfaction.Health & Safety Compliance:Adhere to all health, safety, and environmental protocols during service activities to ensure a safe working environment.Travel Requirements:Travel to customer locations within the region as needed, with the flexibility to work occasional nights or weekends.Organizational Skills:Demonstrates strong organizational and time management skills, including the ability to independently schedule weekly activities and prioritize tasks.QualificationsEducation:Associate’s degree in Engineering, Automation, Electronics, or a related field, with demonstrated field experience; or a minimum of 3-4 years in a similar technical role.Technical Expertise:Proven experience in troubleshooting, repairing, and maintaining automated packaging systems, robotics, or comparable machinery.Mechanical & Electrical Knowledge:Strong understanding of electrical, mechanical, and PLC/control systems, as well as experience with external industrial automation systems such as conveyors and packaging machinery.System Interpretation:Ability to read, understand, and interpret electrical and mechanical schematics for troubleshooting purposes.Industry Safety Awareness:Familiarity with industry safety standards and protocols, particularly in manufacturing environments.Communication Skills:Excellent written and verbal communication skills for clear interaction with customers, team members, and leadership.Problem-Solving & Critical Thinking:Strong analytical and troubleshooting skills, with the ability to think critically and solve complex problems under pressure.Travel Flexibility:Ability to travel to customer locations and work in various environments, with flexibility for occasional overnight or weekend travel.Computer Skills:Proficiency with basic computer tools for diagnostic purposes, reporting, and service management systems.Licenses:Valid, unrestricted U.S. driver’s license and the ability to secure a valid U.S. Passport (or already possess one).Apply now Information at a GlanceWHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability -it’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success -meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

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Salary: USD 48000 - 84000 per year

Experience: 3 years required