Technical Communication Specialist

Innovasea is seeking a Technical Communication Specialist for its Fish Tracking division in Bedford, NS. The role involves creating clear instructional content for users of acoustic telemetry products, collaborating with internal experts, and maintaining product documentation. Candidates should have strong communication skills, a technical understanding of the products, and an interest in aquatic conservation. This position offers work-anywhere flexibility.
Technical Communication Specialist | Bedford, Nova Scotia

INNOVASEA | Aquatic Solutions Built for Life

As a recognized leader in environmental monitoring and fish tracking technologies, Innovasea provides work-anywhere solutions that scientists around the world count on for real-time insights. We optimize our advanced acoustic telemetry tools and consulting services to shorten the paths from data collection to conclusion, observation to discovery, and detection to protection.

Our field-experienced scientists and engineers partner with customers to understand their distinct study needs and research goals and then solve any challenges or issues that arise. So, whether we’re recommending the best sensors for wide-ranging applications or providing full-service study support, we do so as an invested collaborator – the kind intent on fuelling conservation and biodiversity. Today. Tomorrow. For life.

Role and Responsibilities

Are you a skilled communicator ready to sink your teeth into a new technical field? Are you driven to capture complex concepts with clarity, creating expertly tailored content for your audience’s needs? Are you curious and innovative, with an interest in science and the conservation of our planet’s aquatic resources?

We are seeking a Technical Communication Specialist to join our Fish Tracking division’s Customer Success team. Reporting to the Director of Customer Success, the Technical Communication Specialist is responsible for the development of technical end-user instructional content for the scientists, researchers, and consultants using our acoustic telemetry products. Working cross-functionally with subject matter experts in R&D, Customer Support & Success, and Product Management, the successful candidate will research, write, and edit content for hardware and software product user manuals, quick start guides, and other educational materials for delivery in a variety of formats. As part of a front-line team dedicated to ensuring success in aquatic animal research using Innovasea products, the Technical Communication Specialist will play an integral role in helping our customers to seamlessly accomplish their study goals.

Primary areas of responsibility include
• Gaining a deep technical understanding of Innovasea’s fish tracking hardware and software products and services, and translating complex information into clear, concise end-user content
• Interviewing and collaborating with internal subject matter experts (R&D, Customer Support & Success, and Product Management) to:
• Research, outline, write, and edit customer-facing product documentation, including user manuals, how-to guides, FAQs, online help, UI copy, and product onboarding content
• Research and write content for customer self-serve channels such as Support website knowledge base, software release notes, and video scripts
• Working with the Customer Education Specialist to create visuals to be included in technical manuals and other instructional content
• Using best practices in topic-based writing and content tagging, writing and maintaining topic-based and context sensitive help within our content authoring application (MadCap Flare) for delivery in multiple formats (print, HTML, Salesforce Community knowledge base)
• Maintaining and updating product user guides in MS Word; migrating Word content into MadCap Flare
• Creating scripts for video tutorials; screen-capturing end-user processes and tasks performed in Innovasea software
• Evaluating current content and developing innovative methods for improving scalability and usability
• Working with the Customer Education Specialist and Customer Engagement Coordinator:
• Ensuring all customer education content adheres to corporate brand guidelines
• Ensuring consistent and cohesive format and voice across all documentation; standardizing content across platforms and media
• Developing customer training materials, including acoustic telemetry workshop content
• Developing product onboarding and new feature instructional content in support of Customer Success campaigns and initiatives
• Collecting feedback through customer-facing staff to update and improve existing content
• Providing product usability feedback to Product Management and Product Development teams
• Maintaining records and files of work and revisions using approved version control systems
• Ensuring internal product reference pages are up to date for ease of access to current product information for customer-facing teams

Education

Bachelor’s degree in technical writing, communications, or a related technical field. An equivalent combination of education and experience will be considered in lieu of a degree.

Required Skills and Experience
• 5+ years of proven experience in writing technical documentation such as user guides, quick reference guides, tool tips, onboarding instructions, online videos, demos, guided tours, and other product support materials or educational assets
• Proficiency (3+ years) working with MadCap Flare software (or similar content authoring system) and publishing content in a variety of formats
• Experience publishing online help, including in-software context-sensitive help
• Superb written communication skills, with attention to accuracy and a keen eye for detail
• Proven ability to quickly learn and understand complex technical subject matter and translate into concise, jargon-free language tailored to the channel and audience
• Demonstrated experience working cross-departmentally with subject matter experts and other stakeholders to research and obtain information on product features and customer use cases
• Advanced knowledge of Microsoft Word including paragraph styles, headers/footers, sections and smart fields (bookmarks, numbered items)
• Intermediate to advanced knowledge of other Microsoft Office applications
• Basic knowledge of HTML, CSS and JavaScript
• Excellent organizational skills and highly self-directed with ability to manage parallel projects within established deadlines
• Strong interpersonal skills, collaborative, and demonstrated experience of being a team player
• Reliable, flexible, and adaptable to shifting project timelines
• Accustomed to rapidly getting up to speed with new technologies and projects; is a quick study and is comfortable in a fast-paced environment
• Curious and driven, with a customer-centric, continuous improvement mindset
• Experience with document version control
• Able to provide a portfolio of technical writing samples for review

Preferred Professional Expertise
• Advanced knowledge of HTML, CSS, JavaScript
• Experience writing for and working with video (e.g. YouTube Studio, Premiere Pro)
• Experience with Salesforce knowledge/content management tools
• Experience using AI-based transcription and content creation applications
• Teaching or scientific writing / publishing experience
• Experience with translation of end-user documentation
• Familiarity with Atlassian products (JIRA, Confluence), Slack

Benefits of the Job
• Competitive salary commensurate with experience
• Comprehensive benefits including medical, dental, vision, life, and disability.
• Paid time off and holidays
• Pension plan
• Hybrid schedule option available

About Innovasea

Fuelled by leading-edge technology and a passion for research and development, Innovasea is revolutionizing aquaculture and advancing the science of fish tracking to make our oceans and freshwater ecosystems sustainable for future generations. With 275 employees worldwide, we provide full end-to-end solutions for fish farming and aquatic species research – including quality equipment that’s efficient and built to last, expert consulting services, and innovative platforms and products that deliver unrivalled data, information, and insights.

Innovasea is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.