Street Lighting Technician

Kent County Council is seeking a full-time Street Lighting Technician in Ashford, Kent. The role involves managing street lighting faults, responding to public inquiries, and maintaining systems for monitoring lighting and energy consumption. Candidates should have strong computer skills and interpersonal abilities. While the position is based in the office, remote work is allowed when not required on-site. The role supports both maintenance and planned works teams.
Role Responsibility

Kent County Council Highways and Transportation are looking for candidates to fill the role of Street Lighting Technician within the street lighting team.

Street Lighting is a highly visible and vital part of Kents highway network. Lighting is provided to enable the safe use of the highway for road users and pedestrians and the role of Street Lighting Technician is key to ensuring reported faults and emergencies are dealt with promptly and efficiently. The street lighting team receives approximately 10,000 enquiries per year all of which need to be managed in a timely and professional manner.

The Technician role is a KR7 grade, full time, and is based in Ashford although staff may work from home when not required in the office.

The post holder will need to be confident in dealing with members of the public, Parish and District Councils, Local and County Councillors and will need to use their initiative in deciding when to keep customers informed of the progress of their enquiry. The role also requires the constant and comprehensive update of the customer service module, the works ordering module and the inventory module of our Works and Asset Management system.

Our streetlights are controlled by a central management system which is an important tool for detecting faults with lights as soon as they occur and requires daily monitoring. The post holder will be trained in interrogating the system to identify the street lighting faults and diagnose possible causes prior to instructing our street lighting contractor to attend site. The system is also used to measure energy consumption therefore the post holder will be required to ensure asset information contained in the CMS is accurate.

The role of Street Lighting Technician not only supports the Maintenance Team Leader, but also the Planned Works Team Leader and street lighting Engineers. The role requires a close working relationship with our key partners Equans E&S UK Limited and UK Power Networks. The role is a key part of the process for applying for utility maps to assist with the planned replacement of assets.

We would like to hear from people who have a sound knowledge of all Microsoft office applications and have a high level of computer literacy. You should also have good interpersonal and organisational skills and have a strong customer focus.
It is essential that you can prioritise and organise your own workload as well as being able to work well within a team environment, work to tight deadlines, be methodical in your approach and operate with minimum supervision, as the team operates in a highly reactive work environment.

Interviews to be held late July 2024.