Solar PV and Battery Storage Technical Support Representative

DES Renewable Energy is seeking a full-time Solar PV and Battery Storage Technical Support Representative to provide technical support and troubleshoot issues for customers. The role requires strong communication skills and knowledge of renewable energy technologies. Key responsibilities include resolving technical queries and ensuring customer satisfaction. Relevant experience in customer support and technical diagnostics is preferred.
Company Description
DES Renewable Energy has been a trusted name in the solar industry since 2010, delivering thousands of successful installations. Specializing in Solar Panels, Battery Storage, Inverter replacement, and EV chargers, we serve domestic and commercial clients across the South of the UK and support national installations for larger projects. Based in Poole, we are accredited members of NAPIT, HIES, and MCS, with full insurance coverage. Our commitment to exceptional advice, guidance, installation, and aftercare sets us apart as a leader in renewable energy solutions.


Role Description
This is a full-time, remote role for a Solar PV and Battery Storage Technical Support Representative. Responsibilities include providing technical support to customers, troubleshooting issues, and ensuring customer satisfaction through timely and effective problem resolution. The role involves analyzing and resolving technical queries for Solar PV systems, battery storage, inverters, and other renewable energy solutions. Strong communication with both residential and commercial clients is essential.


Qualifications
Proficiency in Customer Support and a strong focus on Customer SatisfactionExperience in providing Technical Support and diagnosing technical issuesStrong Troubleshooting and problem-solving abilitiesSolid Analytical Skills to assess technical challenges and recommend effective solutionsExcellent communication and interpersonal skills for interacting with customers and team membersKnowledge of Solar PV, Battery Storage, and related renewable energy technology is an advantageRelevant technical certifications and experience in the renewable energy industry are desirable