Senior Customer Insights Specialist

Synergy is seeking a Senior Customer Insights Specialist in Perth, WA, to drive customer-centric decision-making through quantitative and qualitative research. The role involves managing insights projects, analyzing customer data, and influencing business strategies. Candidates should have 5-7 years of relevant experience and strong analytical skills. The position offers flexible work arrangements and professional development opportunities, emphasizing a commitment to sustainability and a diverse workplace.
Perth

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

Role Description

The Senior Customer Insights Analyst is an exciting role which is part of the Products & Services team within the Marketing function of the Customer business unit based at our Perth CBD Office.

The purpose of the role is to drive customer-centric decision making that helps shape go-to-market product and operational service design through the development and execution of quantitative and qualitative research and actionable insights.

Job Responsibilities
• Manage the prioritisation and delivery of customer insights projects end-to-end.
• Generate and articulate evidence-based insights via the integration, analysis and interpretation of customer insights data and report recommendations to peers and stakeholders.
• Influence change through customer insights on operational and strategic business issues.
• Work cross functionally to understand business needs relating to customer insights research and facilitate engagement across various levels.
• Manage and lead external consultants and research partners in delivery of research objectives and projects.

What You Will Bring
• Degree qualified in a relevant discipline.
• Minimum 5-7 years’ experience in quantitative and qualitative research methodologies.
• Experience with statistical analysis software (e.g. Qualtrics, Q, SPSS).
• High level of skill in conducting market research and customer data analysis (including segmentation, brand health, product, and advertising testing).
• Excellent communication and presentation skills with an ability to easily communicate to and influence key stakeholders.

What We Offer

Working for an employer of choice also means you will enjoy:
• Flexible work arrangements
• Professional Development Opportunities
• Purchased Annual Leave
• Best practice parental leave

Click here for a full list of our benefits

Every Voice Matters

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

We understand that it is important for our workforce to reflect the diversity of the community in which we operate. We are proud to be recognised as an inclusive employer since 2021 by the Diversity Council of Australia. Whatever your background or however you identify, please apply if this is a role that would make you excited to come into work every day.

Applications close 27/03/2025, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

Please email recruitment@synergy.net.au if you require assistance with submitting your application

Synergy reserves the right to close applications when a suitable pool of candidates is identified