Technical Support Professional for EV Charging Solutions

beBee Careers is hiring a Technical Support Professional for EV Charging Solutions in Valencia, Spain. Responsibilities include providing technical support, resolving issues, communicating customer requirements to R&D, analyzing feedback for product improvements, and creating training materials. The ideal candidate should possess strong technical knowledge and communication skills. This is a full-time position with no degree requirement mentioned.
Job Description

The primary responsibilities of this role include:
• Providing pre-sales and after-sales technical support for electric vehicle charging solutions;
• Resolving technical issues promptly and conducting root cause analysis;
• Gathering customer requirements and communicating effectively with the R&D department;
• Analyzing customer feedback to identify product improvement areas and driving product enhancements;
• Creating and delivering technical documentation and training materials;
• Compiling repair case studies.

The ideal candidate will have strong technical knowledge, excellent communication skills, and the ability to work effectively in a team environment.