Outlet Digital Sales Coordinator

Graham and Green is hiring an Outlet Digital Sales Coordinator for their Trowbridge store. This role involves capturing product photos, managing social media content, assisting customers, and driving sales in a luxury retail environment. The position requires strong retail and social media skills, with responsibilities including managing the eBay store and ensuring a well-maintained sales floor. The work schedule is Tuesday to Saturday.
Job Title: Outlet Digital Sales Coordinator


Reports to: Store Manager
Location: Outlet Store, Trowbridge
Sector: Luxury Retail
Work pattern: Tuesday to Saturday 0815 to 1645 (Saturdays 0845 to 1715)
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.


Job Purpose
Our Warehouse Outlet Store is full of exclusive offers such as 50% off limited edition samples, discontinued collections and selected seconds. It is also where we operate our eBay store and Outlet Instagram account from.
We are looking for an energetic, creative and customer-focussed professional to join our retail team. In this role, you will bring your creativity and social media savvy to the forefront, crafting engaging content, taking photos / videos of our products, and growing our digital community. Additionally, you will be the face of our brand in our Outlet store, assisting customers, driving sales, and maintaining a beautifully merchandised shop.


Key Responsibilities

Capture high-quality, authentic photos and short-form videos (eBay, Instagram) of our in-store products and displays
Schedule posts, monitor comments, respond to customer messages across platforms
Upload product to Instagram account and manage eBay store
Optimise social-driven sales to meet KPIs
Deal with customer orders over the phone
Welcome customers warmly instore, listen to their needs and offer product recommendations
Process payments on the till and manage returns and exchanges
Assist in maintaining a clean, tidy, and visually appealing sales floor, ensuring products are well-stocked and attractively displayed
Maintain up-to-date knowledge of our product lines
Maintain the Graham and Green image to the highest standards
Promote G&G’s extensive range of furniture / home furnishings
Assist with moving product around store
Operate MS Navision system and till
Deal promptly with Customer complaints, liaising with Customer Services
Maintain excellent knowledge of product, delivery lead times and pricing
Support the Manager in the day-to-day running of the Outlet Store
Ensure sales presence in the Store at all times
Ensure all stock is correctly labelled and priced
Liaise with warehouse regarding seconds / discontinued stock

Skills/Knowledge/Experience
A strong retail sales background - preferably luxury furniture experience
A strong background in social media
Must be confident with Microsoft Systems
Familiarity with platforms like Instagram, eBay, Facebook, and Pinterest
Confident using a smartphone to shoot and edit media
Warm, friendly, and patient inter-personal skills, whether dealing with a customer on the shop floor or online
Ability to balance shop floor duties with online tasks, taking initiative without needing constant supervision
A good eye for visual merchandising and digital aesthetics
Computer savvy, experienced with till systems
Exceptional communicator both written and verbal
Moving and handling experience
Proven successful sales experience
Familiarity with local market
A good knowledge/appreciation of design, trends and styles
Knowledge and experience of MS Navision processes

Behaviours/Attributes

Determination and drive for results
Highly organised and able to work in a busy retail environment
Diligent and conscientious
Team player/committed to team as well as individual goals
Eye for colour and design
Creative Innovator – committed to constant improvement

This is a summary of the role and the Outlet Digital Sales Coordinator is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Job Type: Full-time
Benefits

Additional leave
Bereavement leave