Ops & Sustainability Executive

JLL is hiring an Ops & Sustainability Executive in Singapore to lead green initiatives, manage sustainability programs, and ensure efficient operations of M&E systems. Responsibilities include developing recycling strategies, liaising with stakeholders, monitoring utilities consumption, and coordinating maintenance activities. The role emphasizes professional growth and flexibility, supporting a commitment to sustainability and operational excellence within the real estate sector.
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

DUTIES & RESPONSIBILITIES

The key responsibilities include:

Lead drive awareness campaigns for green initiatives, environmental and water management programmes;

Develop and manage Reduce, Reuse and Recycle strategies and program with tenant’s participation that are aligned with the corporate policy targets;

Maintain the efficient operations of all plants, equipment and systems within the building to ensure the operations are in safe and efficient manner;

Formulate and implement sustainability management plan in line with BCA’s Green Mark and LEEDS certification requirements;

Work closely with consultants to ensure compliance for Green Mark verifications and re-certification;

Lead the interface with government agencies, Owner, Tenants, Building Occupants and visitors on sustainability matters;

Organize regular meetings for Green Committee to share data and best practises, implement new initiatives and organise green activities;

Analysis of utilities consumption (Electricity, Water & Chilled Water) and take appropriate actions to minimise wastage and maximise efficiency;

Procurement of Electricity from Energy Market;

Responsible for the overall day to day maintenance and operations of M&E Systems in the building including ACMV, Plumbing, Sanitary and Gas, Water Features, BMS System and taking charge of the appointed technical Services vendors;

Monitor and maintain the efficient operations of the M&E systems to ensure the operations are in safe and efficient manner and ensure that they are operating as per design intent;

Develop and monitor preventive maintenance plan for the M&E system;

Plan and execute all procurement activities for the maintenance services of the M&E system;

Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards;

Carry out ad-hoc project works to enhance the M&E and Sustainability system including putting up Expense Approval and Proposal Paper for approval;

Forecast, plan and prepare annual marketing budget and monitor expenditure within the approved budget;

Liaise with and ensure professional management of tenants, business partners, government agencies, vendors/suppliers;

Ensure all systems operate in accordance to the system design and operation intent;

Review and approve tenant fit-out application;

Member of CERT Team – Site Management Controller;

Member of the Green Steering Committee and Chairman of the Green Working Committee including Tenant Sub-Committee;

Prepare and Submit Monthly Report;

Manage the delivery of excellent customer services consistent with the company’s service standards and brand attributes.

Tenancy Management

Help coordinate tenant move-ins and move-outs.

Build positive relationships with co-workers, clients and tenants.

Respond to tenant needs and maintain positive relationships and high retention levels with all tenants.

Liaise with tenants on repairs and maintenance works

Energy Management

To monitor utilities consumption and take corrective measure if necessary for any irregularities.

To review and recommend for approval cost-saving or cost-effective measures to reduce consumption.

Emergency Situation

To lay down procedures and contract numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.

To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.

Reporting & Budgeting

Prepare accurate, timely and complete reports, including monthly performance reports and variance reports for review by senior management

Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.

Respond to problems and concerns and ensures compliance with rules and regulations

ACCOUNTABILITIES

Successful completion of scheduled activities. Deal with complaints diligently and tactfully. Ensure that a high level of professionalism and customer service is maintained at all times.

Key Competencies & Performance Measures:

Ability to work under pressure and meet set timelines;

Proactive and solution oriented, friendly with assertive and personable nature;

Meticulous, independent, hardworking and willing to learn;

Manage the service delivery as per agreed SLA;

Manage reporting requirements appropriate for the client;

Contribute to achieving financial and other targets established;

Achieve KPI and SLA targets;

Meet Standards and audit requirements.

Required Qualifications & Experience

Degree in Estate Management/ Building Services/ Mechanical/ Electrical Engineering or its equivalent with at least 5 years of experience; or

Diploma in Building Services/ Real Estate or its equivalent with at least 5 years of experience;

Relevant experience in managing commercial buildings or mixed developments;

Knowledge of operations, maintenance and related local ordinances for Green Building Operation;

Good interpersonal skills with team player qualities to manage both internal and external stakeholders;

Proven organization, problem solving and communication (verbal and written) skills;

Professional certification in sustainability and energy audit;

Green Mark Facilities Manager (GMFM)

Experience in Green Mark & LEEDS certification.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.