Home Energy House Call - Energy Auditor I

The Energy Auditor I at Franklin Energy in Asheville, NC, is responsible for providing energy efficiency services to small businesses and utility customers. Key tasks include conducting energy assessments, recommending system modifications, installing energy-saving devices, and promoting energy efficiency programs. The role requires strong customer service skills and involves data entry, teamwork, and maintaining professional standards.
About the position

The Energy Auditor I at Franklin Energy is responsible for providing energy efficiency services to small business tenants, building owners, and utility customers. This role involves conducting energy assessments, recommending modifications to energy systems, and promoting participation in energy efficiency programs. The position emphasizes exemplary customer service and aims to enhance customer awareness of energy-saving opportunities and rebate programs.

Responsibilities
• Promote the energy efficiency program to customers through the completion of scheduled energy assessments
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• Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs
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• Deliver professional, high quality services to utility customers
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• Complete walk through energy assessments of properties that identify key natural gas and electric saving opportunities
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• Install energy saving devices including energy efficiency lighting, programmable thermostats and hot water saving devices
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• Clearly explain and articulate energy assessment findings to building owners including explanation of energy efficiency rebates
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• Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and the business activities of its customers
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• Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required
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• Discuss technical elements of energy consuming equipment
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• Enter data into spreadsheets and databases to determine energy savings and to manage current projects
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• Maintain professional appearance appropriate for a representative of the organization and the utility
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• Build quick rapport with customers and initiate conversations regarding energy usage at the facility
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• Provide written summary reports directly to the customer and summary reports to the client/Program Manager
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• Work in a team atmosphere and collaborate on continuous improvement of operations
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• Lead presentations promoting energy efficiency programs for targeted groups
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• Perform direct installation of faucet aerators and LED lamps and other direct install measures in qualified customer facilities
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• Conduct inventory counts and submit inventory reports as requested by management
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• Assure cleanliness and organization of warehouse locations and fleet vehicle parking areas
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• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly
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• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management

Requirements
• Associates degree or equivalent experience
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• 1 - 2 years of experience in marketing, community organizing, or a related field - Preferred
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• BPI Fundamentals or above is a requirement
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• Strong interpersonal, interviewing and communication skills
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• Ability to handle a wide variety of work and work in a fast-paced environment
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• Strong data entry skills in entering information in tracking systems/databases
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• Detail-oriented, organized, self-starter with the ability to prioritize workload
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• Proficient in Microsoft Office, specifically Word, Excel and Outlook
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• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
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• Knowledge of mathematical concepts such as fractions, percentages and ratios
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• Reliable transportation
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• Valid driver's license

Nice-to-haves
• Experience in residential building construction
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• Heating and Air Conditioning System install, sales or service
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• Other energy efficiency designations or certificates including Advanced Home Energy Professional (HEP), Building Analyst, Envelope Professional, Residential Building Envelope Whole House Air Leakage Controller Installer, Heating, Air Conditioning and Heat Pump, Air sealing and building insulation experience

Benefits