Director of Hospitality

Chick-fil-A is seeking a Director of Hospitality for its Green Bay, WI location. This role involves overseeing Front of House operations, ensuring guest satisfaction, managing a team of 25-30 daily, and supervising up to 100 employees. The Director will lead by example, promote a positive team culture, and assess operational results. This position requires strong leadership and a focus on delivering exceptional customer experiences.
Company Overview

CHICK-FIL-A GREEN BAY'S VISION STATEMENT:

To positively influence, cultivate, and inspire all.

CHICK-FIL-A GREEN BAY'S MISSION STATEMENT:

Be excellent. Be good stewards. Love well.

Be excellent in all you do. Be a good steward of all that is entrusted to us. Love one another well.

CHICK-FIL-A GREEN BAY'S CORE VALUES:

Honor, Dignity & Respect- We will treat everyone with honor, dignity, & respect.

Always Do the Right Thing- Even when no one is looking.

Love Well- we will love our team members well and we will not be thieves and liars by speaking truth in love.

Excellence- we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.

Here to Serve- we will provide a white towel service by letting all we come in contact with that we are here to serve.
Roles & Responsibilities

The Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator.

The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than "fast food" but is an opportunity for a key individual to have a daily impact on team members and the business functions. After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House.
Your responsibility is to:
• Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience
• Work in the operations by leading teams of around 25-30 daily
• Supervise 50-100 employees
• Manage systems and processes in the Front of House
• Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests
• Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area
• Track and improve store goals with a focus on Customer Experience Monitors
• Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business
• Hold team members accountable to all policies and procedures; ensure fair disciplinary action
• Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards
• Coach and develop A-grade talent
• Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management
• Partner with other Directors to assure that all events and new initiatives align with the hospitality vision
• Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store
• Support in the operations of the restaurant first then perform director duties.
General Responsibilities
• Ability to oversee 30-70 direct reports on a daily basis.
• The business mindset with a proven record of financial growth in profit and sales of a restaurant.
• Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality.
• Care for Team Members
• Understand the importance of leadership development and mentoring team members of all ages.
• Coach Team Members to understand Core 4 and Winning Hearts Everyday model
• Clearly communicate with respect and use technology for continuous conversations.

Competencies:

Humble

Hungry

Smart

Emotionally Self-Aware

Emotionally Self-Controlled

Adaptable

Empathetic

Organized

Understands Conflict Management

Tech Savvy

Able to lead teams and work in teams

Character: High Integrity

Chemistry: relationship builder, coaches others to perform

Competency: results-oriented, systems thinker, quick study

Servant leader, team-oriented, with a passion for people and world-class service

Well-organized manager with excellent verbal, written, and electronic communications skills

They must have a growth mindset and have a positive influence on every person who comes in contact with Chick-fil-A.

Requirements:

B.A./B.S. in related field preferred

2+ Years Experience Managing Teams

Understanding of Wisconsin Employment & Labor Law

Resume is required

Must pass background check

Preferred Food Safe Certified

Valid driver's license with reliable transportation and insurance

Other Duties:

Able to lift 40 - 60 pounds on a consistent basis.

Able to work opening, closing and weekend shifts.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Compensation Breakdown:

Base Salary of between $40,000-$50,000/year

Performance based incentive opportunities ($10,000 - $20,000/year +/-)

Full ancillary benefits package through Anthem ($10,000/year +/-)

o Medical, Health, Dental, Vision, etc.

401K retirement plan with company match up to 4% ($1,600 - $2,000/year +/-)

Two weeks of paid vacation ($1,500 - $1,900/year +/-)

Scholarship Opportunities ($1,000 - $2,500/year +/-)

Free meal(s) while working ($4,000/year +/-)

Apparel Allowance ($200/year +/-)

Total value of ~$68,300 - $90,600/year +/-

This compensation breakdown is an average based on previous results. All performance-based incentives are dependent on performance.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Flexible Hours- You tell us when you are available to work, and we schedule based on the needs of our business.

Closed Sundays- All Chick-fil-A restaurants are closed on Sundays. Enjoy at least one day off, guaranteed, each week!

Work directly with the Operator/Owner- Instead of having a distant corporate office calling all the shots for day-to-day business operations, Chick-fil-A has the Owner/Operator right in-house, seeing what happens, and flexibility to make changes while upholding the high standards set by Chick-fil-A Corporate

Competitive Pay- Starting wages are higher than others in our market.

Meal Discount- Even on your days off!

Career Advancement- Potential promotions based on job performance and work ethic.

Insurance- Offer several different types of coverage; including Health, Dental, Vision, Critical Illness, Accident, Accidental Death & Dismemberment, Life, Short-term Disability, and MORE!

FREE HEALTH ADVOCATE- With our health insurance plans, you have the opportunity to consult a knowledgeable health advocate!

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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