Digital Managed Services Support Engineer (Servers/CI/HCI)

Injazat Data Systems is seeking a Digital Managed Services Support Engineer in Abu Dhabi, UAE. The role involves implementing and managing enterprise Servers and HCI infrastructure, ensuring compliance with best practices and security guidelines. Responsibilities include deploying server hardware, managing virtual environments, developing system documentation, performing infrastructure assessments, and providing technical support. The position requires on-call support and collaboration with third-party vendors.
Injazat
a G42 company
empowers organizations to optimize their business goals utilizing cloud and emerging technology solutions
Digital Transformation
Cloud
and Cyber Security

by co
creating transformational digital platforms and services through public
private partnerships
PPP

Partners include Oracle
Microsoft
ServiceNow
etc
Injazat is a National Technology Champion
offering end
to
end digital solutions through partnerships with our clients to build digital businesses focused on great experience and outcomes
From Abu Dhabi
Injazat orchestrates a wide ecosystem that brings technical design
human design
and business design together to create digital solutions and businesses that advance communities and delight those living in them
Injazat is an industry
recognized market leader in the region for Digital Transformation
Cloud
and Cyber Security
JOB OBJECTIVE Implement and manage the enterprise Servers and HCI infrastructure in accordance with industry best practices and security guidelines
Assists in the development of strategy and architecture
and performs product
service evaluations KEY ACCOUNTABILITIESDeployment and management of Server Hardware
Chassis
Blades and rack Servers
with Hypervisors and Windows
Linux OSImplement and manage virtual environments that include Nutanix
VxRail and other hypervisors with VMware
Acropolis and Hyper
VEnsuring the customer
s Servers and HCI solution is configured and technically deployed to specification
accurately
and on
timeDevelop and maintain low level designs
system diagrams
systems installation configuration
guides
support procedures
test plans and runbookDevelop migration planning
preparations
and cutover activities with internal and external teamsPerform Infrastructure assessments and deliver due diligence reportsDevelop
document
and implement Disaster Recovery Plan and execute DR drillsInstall infrastructure application patches
fixes and plan
perform upgradesPerform advanced problem determination and root
cause
analysisPlan and execute the Injazat Operation Readiness process for Infrastructure projects for transition into production supportAct as Technical leads to 3rd party vendors to ensure technical assurance and adherence to Injazat quality standardsTo provide on
call support for Servers and HCI infrastructures on a rotating 24
7 scheduleEnsures maximum performance by assessing system performance
making recommendations
and taking appropriate measuresImplement remote management and lifecycle processes for installed systemsDevelop deployment scripts
processes for installing new serversProviding excellent technical support and expertise in all aspects of servers and HCI solutions
ensuring that all customer SLA
s are met or exceededProvides research
analysis
recommendations
and implementation of innovative technologies
standards
processes
tools
and techniques
Developing a disaster recovery plan and implementing HCI and Server services accordinglyConfigures and installs firmware
software
hardware for enterprise
wide systems
making sure patching levels and bug handling follow vendor
corporate recommendations
Perform configurations
monitoring
health checks
and general troubleshootingAnalyzes solutions
defines challenges and problems
identifies alternatives
and takes timely decisionsEngage in process improvement initiatives related to Operations deliveryResearch and follow up on new technologies in the server and HCI industries
Maintains Injazat
s standards and change management processes for all devicesBuild Knowledge RepositoriesEnsure new knowledge is captured and sharedServe as a subject matter expert
SME
Share knowledge and enter data into knowledge repositories and build
harvest
leverage
re
use knowledge
Project Management Participate in supporting the project scope
gather client requirements
manage
align resources
manage communicationsIdentify project tasks
activities and develop project schedules
Collaborate with team members and project stakeholdersEffectively communicate project objectives and goalsComplete project activities on time
within budget and within scopeImplementation of Products
Solutions With ClientsDevelop implementation plansCreate accurate operating procedures
support instructions
and operational
system documentationSolicit feedback from client on quality of product
solutionIncrease Client SatisfactionSolve problems quickly
effectively communicate solutions and associated risksManage expectations and meet deadlinesMaintain recoverability as per target Maintain utilization rates as per targetEnsure that Injazat Operation Readiness Process for Infrastructure projects is planned and executed to transition projects into support
OR activities are within the baseline project schedule and OR is accepted into operations constrained within the scope of the project
Develop Low Level Designs and Implement Systems following Injazat Standard Builds and Security compliances
Obtain positive project references from clients

e
g
Emails from Client
Reference letters signed from clients and Case studies completed with clientsSupport establishment of new solutions and services
Gain skills and experience to implement emerging technologies
gain new certifications and support partnership requirements
Budgets and PlansAssist in preparing
presenting the function
s budget and monitor financial performance of the department to provide management with visibility of forecast cost and revenues
areas of underperformance and opportunities to improve
Safety
Quality
Environment
Facility ManagementEnsure compliance to all relevant safety
quality and environmental management policies
procedures
and controls across the section to guarantee employee safety
legislative compliance
and a responsible environmental attitude
Continuous ImprovementMotivate the team and identify opportunities to take part in change initiatives
programs and projects that reflect international best practices and enhance productivity
profitability
Contribute to the identification of opportunities for continuous improvement of accounting processes and practices
keeping an eye on international best practices
improvement of business processes
cost reduction and productivity improvement
Policies
Processes
ProceduresRecommend improvements to departmental policy and direct the implementation of procedures and controls so that all relevant procedural
legislative requirements are fulfilled while delivering a quality
cost
effective service to customersCoordinate with the Manager to implement improvements to departmental policy and direct the implementation of procedures and controls covering all areas of General Service
s activity so that all relevant procedural
legislative requirements are fulfilled while delivering a quality
cost
effective service to customers
COMMUNICATIONS
WORKING RELATIONSHIPS InternalDigital Managed Services Delivery LeadTechnical Implementation EngineersProduct
Build Solutions Specialists and LeadsTechnical ArchitectsProject ManagersDigital Managed Services Delivery TeamsExternalClientsVendorsService ProvidersQUALIFICATIONS
EXPERIENCE
SKILLS
COMPETENCIES Minimum Qualifications
Bachelor
s degree or equivalent in Computer Science or a related field or equivalent work experienceCertification from Servers and HCI hardware vendors such as Dell
HP
Nutanix etc
ITIL foundation certificationMinimum Experience
At least 8
years experience as a Managed Services Support Engineer relevant to Servers and HCI stream
Extensive hands
on experience with HP
Dell and Nutanix branded server and blade hardwareExpert Knowledge of virtualization environment including hypervisors and HCI Systems
VxRail
Nutanix preferred
Knowledge of hardware components and hardware troubleshooting proceduresExperience with Infrastructure as Code
Terraform preferred
Understanding of cloud computing architecture
technical design
and implementations
including IaaS
PaaS and SaaS delivery modelsWorking knowledge Business continuity and disaster recovery development and testingKnowledge of security hardening and system performance tuningDiverse in
depth technical knowledge and appreciation of Windows Servers
Hypervisors
Storage
SANs and Cloud SolutionsHas a solid understanding of server patching methodologies and vulnerabilitiesKnowledge and experience in a large environment
includingJob
Specific Skills
In depth knowledge of Server and HCI systems and processes
network infrastructure
data architecture
data processes
and protocolsUnderstanding of high availability configurations
DR
and backup solutions for Cloud servicesUnderstanding of monitoring and alerting within enterprise environmentsDisplays expertise and understanding of Infrastructure as code
automation
and orchestrationMust be aware of Project Management and ITIL frameworksSolve problems quickly
effectively communicate solutions and associated risksAbility to clearly articulate concepts to people with varying technical backgroundRecommend appropriate technology for tool selectionExposure to the data centre activities such as racking
cabling and labelling of physical servers