Deputy Program Manager​/Operations Lead

Sustainable Facilities Management Service is hiring a Deputy Program Manager / Operations Lead in Columbia, SC. This full-time role involves overseeing facility operations for U.S. Army Reserve facilities, ensuring contract compliance, and managing a team. Key responsibilities include operational leadership, service coordination, compliance, and client relations. Candidates should have at least five years of relevant experience in managing government contracts and facility operations. Periodic travel to supported facilities is required.
Position: Deputy Program Manager / Operations Lead

Sustainable Facilities Management Services (SFMS)is a fully integrated facilities management company that specializes in Green Building methodology with a core management team that has over 50 years experience in facilities management and consulting serving the federal, state, and local governments, as well as the industrial and commercial market place. Our purpose is to contribute to the sustainability of facilities we manage and the quality of life for the people that work there.

Position Overview:

Employment Type: Full-Time

Travel: Periodic travel to supported facilities required

Clearance: Must be able to obtain and maintain required background checks

SFMS is seeking an experienced Deputy Program Manager / Operations Lead to support Base Operations Support (BOS) services for facilities within the U.S. Army Reserve 81st Readiness Division.

In this role, you will be the right hand to the Program Manager, ensuring the seamless execution of contract requirements and the efficient coordination of facility operations across a geographically dispersed footprint. You will oversee day-to-day operations, lead field personnel, and ensure all services align with Army regulations and SFMSs high maintenance standards.

This position carries significant responsibility, as you will serve as the acting Program Manager in their absence, assuming full authority for contract performance and communication with Government representatives.

Key Responsibilities
• Operational Leadership: Support the Program Manager in overseeing all work performed under the Base Operations Support contract.
• Service Coordination: Manage daily operational activities including preventive maintenance (PM), work orders, service calls, and facility inspections across multiple Army Reserve facilities.
• Team Supervision: Coordinate maintenance personnel and subcontractors across building systems including HVAC, electrical, plumbing, structural, and general repairs.
• Compliance & Safety: Ensure all activities are completed safely and in accordance with manufacturer recommendations, regulatory standards, and contract requirements.
• Performance Metrics: Monitor work order response times, PM completion rates, and other operational metrics to ensure contract objectives are met or exceeded.
• Resource Management: Lead operational planning and workforce scheduling to ensure resources are properly allocated across all supported locations.
• Reporting: Assist in the preparation and submission of operational reports, maintenance documentation, and performance data required by the Government.
• Emergency Response: Support the coordination of emergency services to rapidly resolve facility issues impacting mission readiness.
• Client Relations: Maintain professional and consistent communication with the Contracting Officers Representative (COR) and other Government representatives.
• Experience: Minimum of five (5) years of documented experience managing or supporting multi-functional government contracts, facility operations, or installation support services.
• Technical Knowledge: Demonstrated experience in facility operations, maintenance of building systems, and managing preventive maintenance programs.
• Supervisory Skills: Proven ability to manage or coordinate maintenance personnel and operational teams.
• Decision Making: Ability to operate independently and make timely, critical decisions to maintain contract performance.
• Logistics: Experience supporting operations across geographically dispersed facilities or multiple operational sites.
• Communication: Strong leadership, organizational, and communication skills for interacting with Government personnel and technical staff.

Preferred Qualifications
• Direct experience supporting Department of Defense (DoD) or U.S. Army facility operations.
• Experience working within Base Operations Support (BOS) or installation support service contracts.
• Knowledge of Army facility maintenance standards and safety requirements.
• Experience using computerized maintenance management systems (CMMS) or work order management platforms.

Why Join SFMS?
• Competitive salary and benefits
• Opportunities for advancement in a growing company
• Supportive leadership and team culture
• Work with a company committed to sustainability and service excellence

If you are passionate about sustainability and want to be part of a team that is making a difference, we encourage you to apply for this role. Help us lead the way in sustainable facilities management by providing exceptional customer service and support to our clients.

Working Conditions

Generally, the employee will be working in both an office and outdoor environment. This position requires regular visits and meetings addition, the incumbent will travel to client (potential or current) sites as needed.

Physical Requirements

While performing the duties of this job, the employee will frequently sit, stand, walk, climb, lift, stoop and carry. The incumbent must be able to lift and carry up to 30 lbs. The incumbent may be exposed to extreme temperatures,…