Bilingual Outreach Case Coordinator - Denver County Court

The City and County of Denver seeks a Bilingual Outreach Case Coordinator for the HEM Program, targeting individuals with misdemeanor substance charges and trauma experiences. The role involves connecting clients to community resources, managing a caseload of 60 individuals, and utilizing motivational interviewing and assessment tools. The position is based in Denver, CO, with responsibilities primarily conducted in court settings, offering competitive salary and benefits.
Who We Are

The DCC

The mission of Denver County Court is to administer justice fairly, efficiently, and effectively; provide excellent customer service, and foster a positive environment where employees enjoy their work. The City and County of Denver’s third branch of government is comprised of 19 judges, 4 full-time magistrates, and 300 staff members. Case types include state, civil, small claims, traffic, criminal, and other general sessions cases within the City and County of Denver. The Denver County Court proudly serves the community and continually seeks ways to incorporate procedural fairness and evidence-based practices. Denver County Court Specialty Courts & Programming department is currently seeking a bilingual, Spanish speaking Outreach Case Coordinator to join the team. The Outreach Case Coordinator will be assigned to the HEM (Helping Engaging Motivation) Program.

The HEM Program:

The HEM (Helping Engaging Motivation) Program targets two different populations: individuals charged with misdemeanor Possession of Controlled Substance cases, and individuals charged with a range of eligible state level cases who have experienced trauma. The HEM program provides an opportunity to connect individuals to meaningful community resources and services to increase the likelihood of success in the community.

Through close collaboration with court-wide stakeholders, community service providers, and city managed programs; the HEM Case Coordinator will assist eligible individuals by using motivational interviewing skills as well as evidence-based assessment tools to identify risks and needs, develop goals they would like to work on to address those needs, and make connections to resources and services in the community. Successful participants will have their cases dismissed, closed, and sealed. The HEM Program serves and operates on a harm-reduction model, meeting individuals where they are, providing empowerment through choice, and a more trauma-informed perspective by supporting stability factors in the community. The HEM Program team is comprised of three Outreach Case Coordinators and one Program Administrator. The HEM Program will serve approximately 450 individuals throughout the year. Additionally, this position will oversee a caseload of approximately 60 individuals at a time.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The hourly range for this position is $22.76 - $34.14. We also offer generous benefits for full-time employees which include but is not limited to:
• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 132 hours of PTO earned within first year
• 11 Paid Holidays per year, plus 1 personal holiday, and 8 hours of Denver Good Deeds volunteer time
• Education Refund Program (ERP) - a chance for the city to support your continued learning and career growth by investing in your future with the city
• Care Bank – 8 weeks of Paid Family Leave (after the probation period is passed)
• Free RTD Eco Pass
• Location

The HEM team office is in the Minoru Yasui Building, 303 W. Colfax Ave. Denver, CO 80204. However, most work will be conducted in Courtroom 2100 at the Van Cise Simonet Detention Center, 490 W. Colfax Ave. Denver, CO 80204 and at various locations within the community. This position may include non-traditional hours.

The Job

The HEM Outreach Case Coordinators support individuals who are charged with eligible cases in Denver County. The HEM Outreach Case Coordinators are available for direct connection in the Courtroom, upon release from the Downtown Detention Center, and can meet with individuals in the community. The goal of the HEM Outreach Case Coordinators is to work with individuals to determine what would be supportive in their success and provide a pathway and connection in the community to meet their goals. A HEM Outreach Case Coordinator engages individuals with justice involvement and behavioral health needs to connect them to resources and services in the community that will help them be successful in their daily lives.

As a HEM Outreach Case Coordinator, you can expect to:
• Engage eligible individuals at the Downtown Detention Center (DDC) by meeting with them in the lobby after being released, and/or meeting them in the community.
• Conduct initial risk/needs assessment to determine what a client’s risk factors are, and what needs they may have, such as behavioral health, education, employment, substance use, etc.
• Use motivational interviewing skills to engage with the client and help determine what goals they would like to focus on.
• Work with clients to develop an individual program plan, including formulating goals with associated timelines, and identifying community agencies, resources, and services available.
• Make referrals to the appropriate community service provider or agency to meet the client’s social, behavioral, medical, and/or psychological needs.
• Facilitate access to services with knowledge of eligibility and program requirements to ensure expedited and continued services and resources for the client to succeed. Use problem-solving skills with the client to resolve any barriers to receiving and/or participating in services or programs in the community.
• Monitor and track client’s participation in services/programs to see if they have completed their self-identified goals. Maintain regular contact with community agencies/resources as needed to discuss progress, problems, and solutions.
• Build professional relationships and networks with outside community resources and service providers.
• Maintain communication with the Court on client’s progress towards achieving their goals. Notify the Court when the individual completes their goals, if the person needs additional time, or if there has been no contact with the client.
• About You

Our ideal candidate has some or all the following experience, skills, and characteristics:
• Bilingual and speak fluent Spanish
• Familiarity with commonly used risk/need assessment tools, and skill in interviewing techniques.
• Excellent written and oral communication skills, including knowledge of open-ended questions, active listening, feedback, empathetic listening, and emotional validation.
• Working knowledge of standard office technology: Microsoft Word, Outlook, and Excel
• Ability to problem solve and multi-task in a high-paced work environment.
• Experience working with individuals who have criminal justice system involvement and behavioral health needs.
• Knowledge of community resources, programs, and services available to assist individuals with behavioral health needs.
• Ability to work effectively on a team and with multi-disciplinary stakeholders and service providers.
• Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience: Four (4) years of experience performing intake including assessing and identifying client strengths and needs and providing referrals for assistance.
• To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):
• Resume
• Application Deadline

This position is expected to stay open until Tuesday, August 27th, 2024. Please submit your application as soon as possible and no later than August 27th at 11:59PM.

About Everything Else

Job Profile

CA2668 Outreach Case Coordinator

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$22.76 - $34.14

Starting Pay

Based on education and experience

Agency

Denver County Court

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.