Alinta Gas Paid Internship Summer Opportunities For Recent Graduates

Alinta Gas is offering a paid summer internship for recent graduates in Perth, WA, seeking a Customer Service Representative. The role involves providing exceptional customer service, handling inquiries, resolving issues, and educating customers about gas services. Candidates should possess strong communication skills, problem-solving abilities, and a customer-focused attitude. The internship offers competitive pay, benefits, and opportunities for training and career development.
Are you a passionate individual with a knack for providing exceptional customer service? Alinta Gas is looking for a Customer Service Representative to join our team. In this role, you will be responsible for ensuring our customers have a seamless experience with our gas services. You will handle inquiries, resolve issues, and assist with account management, all while maintaining a strong commitment to customer satisfaction.
• Provide excellent customer service by addressing customer inquiries, concerns, and requests via phone, email, or chat.
• Handle billing inquiries, payment processing, and account management tasks.
• Resolve customer complaints and concerns effectively and in a timely manner.
• Educate customers on Alinta Gas products and services.
• Collaborate with other departments to resolve complex issues and escalate when necessary.
• Maintain accurate and up-to-date customer records and documentation.
• Stay informed about industry trends, policies, and regulations to provide accurate information to customers.
• Meet and exceed customer satisfaction and performance metrics.
• High school diploma or equivalent; a college degree is a plus.
• Previous experience in a customer service role is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills, including the use of customer service software and Microsoft Office.
• Ability to work well in a team and adapt to a fast-paced environment.
• Customer-focused attitude with a commitment to delivering outstanding service.
• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Ongoing training and career development opportunities.
• A supportive and inclusive work environment.
• Employee discounts and wellness programs.