Telecommunications Technician

The Green Recruitment Company is hiring a Telecommunications Technician for a remote field-based role. The position requires expertise in telecommunications, hosted VoIP, and cloud communications. Responsibilities include technical support, installation, and maintenance of services. Candidates should have at least 3 years of relevant experience and strong communication skills. The role offers a salary of £30k - £35k, benefits, and potential for career progression.
The Green Recruitment Company is working with a Telecommunication group seeking an Installations Technician with Telecommunications and hosted VOIP background.

This is a Remote Field-Based Support and Installations role that reports directly into Client Services.

This role would be ideal for a telecommunications technician with hosted VoIP knowledge, familiar with cloud-based communications solutions, along with experience in both fixed and mobile telecoms, wireless configuration and a knowledge of challenges faced by businesses in relation to telecoms and connectivity in this rapidly evolving industry

The role offers an opportunity to develop into leading a small support team.

The Telecommunications Technician will be responsible for technical support, configuration and installation maintenance of customer products and services towards a smooth transition from their previous service provider, as well as providing prompt and timely resolutions to service interruptions.

Requirements:

Qualifications required: SCQF Level 5 or 6 English and Maths, SCQF Level 5 Physics; ITIL Foundation

UK Drivers licence & access to vehicle: Personal vehicle use for business purposes is an essential requirement for site visits, mainly around Scotland Belt

Experience and Technical Requirements:
• Minimum of 3 years’ experience working within a technical support installation technician role in the telecoms industry
• Minimum of 3 years experience in Hosted VOIP,
• Minimum of 3 years experience in networking and Wifi
• Experience of dealing with third party service providers
• Experience using Ms Office and working on a CRM Systems

Desirable Experience:
• Experience working with Gamma, 8x8, NFON products
• Experience working with Draytek and Unifi managed hardware

Skills required:
• Strong communication skills – a good telephone manner and the ability to communicate both verbally and in writing in a professional manner
• Professional presentation with a flexible positive attitude
• Good proactive problem-solving skills
• Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions
• Excellent attention to detail and strong numeric skills
• Ability to grasp new concepts and terminology and learn new systems and services quickly

On offer is a salary of between £30k – £35k, standby allowance, travel allowance, an excellent company benefits scheme and career progression