Tech Training & Procedures Spe

Rhode Island Energy is seeking a Tech Training & Procedures Specialist to deliver technical training for field operations equipment. Responsibilities include developing training content, coordinating with subject matter experts, and supporting engineering initiatives. The role may involve classroom and regional training, and participation in emergency response activities. While remote work may be possible, the position is primarily based in Cumberland, RI, and work location may change.
Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

The primary responsibility of this role is to deliver technical training and oversee training activities associated with installing, maintaining, and troubleshooting field operations equipment. Typically, a person in this role will primarily focus on developing content and training for the Lineman, Substation, Network, or Underground discipline but will have to support other disciplines such as Metering, DER, or Relay Test. This role will work closely with subject matter experts to develop the content for training.
Responsibilities:

Essential Functions
• Delivers classroom and field training at the training center and regionally as needed, develops and updates training (including classroom delivery, job aids, work methods, etc. as appropriate) to support work on equipment and processes.
• Work with subject matter experts to develop training materials and content (including handouts, presentations, workbooks, classroom exercises, hands-on exercises, tests, etc.) to support highly engaged training on utility equipment and processes.
• Coordinate the review of new or revised documents, work procedures, and training with Safety, Engineering Standards, Training, and other groups so that all new equipment coming onto system can be safely maintained and operated as per design.
• Support engineering and field operations to construct equipment mock-ups and simulations for development of procedures and associated training content.
• Support communication activities that improve understanding and adoption of training and work procedures including participation on committees, delivering presentations, facilitating process improvement meetings, traveling roadshows, etc.
• Support new technology initiatives and train the impacted work groups.
• Seek out, identify, and incorporate new technologies into procedures and associated training materials.
• Will be assigned emergency and storm role. This is a special assignment that is activated during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
• All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive.
• The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications:

Qualifications
• A bachelor’s degree in a technical field plus 2 years’ experience OR
• An equivalent combination of education and experience in the Electric Utilities field (Journeyman equivalent).

Preferred Qualifications
• Proficient technical writing capability.
• Proficient verbal communications and presentation skills.
• Proficient facilitation and questioning skills for working with subject matter experts.

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