Solar Sales Advisor

Sunrun is seeking a Solar Sales Advisor in Juneau, AK, to educate customers on solar energy products and services. The role involves managing inbound and outbound calls, qualifying potential customers, and addressing inquiries through various channels. Candidates should have a high school diploma and call center experience. The position offers a competitive compensation package, including benefits and opportunities for advancement, within a diverse and inclusive work environment.
About the position

At Sunrun, we are dedicated to transforming the way we power our lives, and this commitment starts with our employees. As a Solar Sales Advisor, you will play a crucial role in educating prospective customers about solar energy products and services. This position involves handling a high volume of inbound and outbound calls, where your primary responsibility will be to qualify potential customers by adhering to our call quality standards. You will be expected to deliver an exceptional customer experience while effectively communicating the benefits of solar energy and Sunrun's offerings. In this role, you will engage with customers to understand their energy needs and goals, review their roof materials to determine eligibility for solar installation, and manage inquiries through various channels, including email and online chat. You will also be responsible for overcoming objections with integrity and ensuring that customers are well-informed about the steps required to obtain a solar system from Sunrun. This position is performance-based, meaning that your hard work and success will be rewarded with a competitive compensation plan and opportunities for career advancement. Sunrun fosters a culture of diversity, inclusion, and belonging, and we believe that a sustainable future is achievable when everyone has access to the power they need. Join us in our mission to create a planet run by the sun for everyone, and be part of a team that is passionate about making a difference in the world.

Responsibilities
• Effectively educate the public about the benefits of solar electricity and Sunrun Solar through inbound and outbound calls.
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• Review prospect's roof material to qualify eligibility for solar.
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• Handle and overcome objections with integrity.
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• Gain confirmation that the prospective customer understands the benefits of solar and is knowledgeable of their consent to a signed sales agreement.
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• Create reasonable expectations with prospective customers of the steps required to obtain a solar system from Sunrun.
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• Manage solar prospect inquiries via email and online chat, including re-engagement with those who require future contact.

Requirements
• High School Diploma Required
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• Minimum of 6 months of experience in a call center environment
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• Ability to communicate fluently in English; fluency in another language is a plus
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• Strong work ethic and ambition to succeed
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• Proficient with email, Google suite, and Customer Relationship Management (CRM) tools (Salesforce preferred)
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• Ability to work weekends, evenings, and some holiday shifts.

Nice-to-haves

Benefits
• Full benefits package including health, vision, dental insurance
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• 401K with company match
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• Employee Stock Purchase Program
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• Paid training
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• Tuition reimbursement program with over 150 educational opportunities
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• Highly competitive sales commissions paid biweekly
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• Competitive hourly base pay and commission plus performance incentives
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• Internal advancement opportunities.