Solar PV / Battery Storage Technical Support Engineer

Lunex Power Inc. is seeking a Technical Support Engineer in Tampa, FL, to provide expert assistance for solar and energy storage products. Responsibilities include troubleshooting technical issues, delivering customer support, maintaining documentation, and collaborating with internal teams. Candidates should have a relevant degree, experience in technical support, strong communication skills, and a commitment to customer service. Occasional on-site support may be required.
Job Title: Technical Support Engineer

Company: Lunex Power Inc.

Location: Tampa FL

About Us:

Lunex Power Inc. is a leading innovator in the renewable energy sector, specializing in cutting-edge solar and energy storage solutions. Our mission is to empower a sustainable future through advanced technology and exceptional service. As we continue to grow, we are seeking a dedicated Technical Support Engineer to join our dynamic team.

Position Overview:

As a Technical Support Engineer at Lunex Power Inc., you will be at the forefront of our customer support operations, providing expert assistance and troubleshooting for our solar and energy storage products. You will work closely with both our internal teams and our clients to resolve technical issues, ensuring a seamless user experience and maintaining the high standards of our innovative solutions.

Key Responsibilities:
• Technical Troubleshooting: Diagnose and resolve hardware and software issues related to Lunex Power’s products, including solar panels, inverters, and energy storage systems. Provide step-by-step guidance and solutions to customers and field technicians.
• Customer Support: Deliver exceptional customer service via phone, email, and chat. Address and manage customer inquiries, ensuring timely and effective resolution of issues.
• Documentation and Reporting: Maintain detailed records of customer interactions, technical issues, and resolutions in our support database. Prepare and deliver regular reports on common issues and trends.
• Product Knowledge: Stay up-to-date with the latest developments in Lunex Power’s products and technology. Continuously improve your understanding of our solutions to provide accurate and informed support.
• Collaboration: Work closely with engineering, sales, and product management teams to relay customer feedback and contribute to product improvements and updates.
• Training and Support Materials: Develop and update technical documentation, user guides, and training materials. Conduct training sessions for customers and internal staff as needed.
• On-Site Support: Occasionally visit customer sites to perform hands-on troubleshooting and support, if required.

Qualifications:
• Education: Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.
• Experience: Minimum of 1 year of experience in technical support or a similar role, preferably within the renewable energy or technology sector.
• Technical Skills: Strong understanding of solar energy systems, inverters, and energy storage technologies. Proficiency in troubleshooting hardware and software issues. Familiarity with diagnostic tools and software.
• Communication: Excellent verbal and written communication skills. Ability to explain complex technical concepts in a clear and accessible manner.
• Problem-Solving: Strong analytical and problem-solving skills with a keen attention to detail. Ability to work under pressure and handle multiple tasks simultaneously.
• Customer Focus: Demonstrated commitment to providing outstanding customer service and support. Empathetic and patient approach to addressing customer concerns.
• Team Player: Ability to work effectively both independently and as part of a team. Collaborative attitude with a willingness to assist colleagues and contribute to team goals.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and innovative work environment.
• Participation in cutting-edge projects within the renewable energy sector.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to info@lunexpower.com. Please include “Technical Support Engineer Application – [Your Name]” in the subject line.

Lunex Power Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company DescriptionLunex Power Inc. is a forward-thinking renewable energy company dedicated to providing innovative solar solutions for residential, commercial, and industrial clients. Headquartered in Tampa FL, we are committed to helping individuals and businesses transition to clean, sustainable energy. At Lunex Power Inc., sustainability is more than a goal—it’s our mission. We strive to empower communities to reduce their carbon footprint while creating energy independence. Our team of dedicated professionals works collaboratively with clients, tailoring renewable energy solutions to meet their unique needs and contribute to a greener future.