Service Engineer – Sydney

Abacus dx is hiring a Service Engineer in Sydney to provide technical support to laboratory customers across NSW. The role involves customer service, maintenance, installations, and training. Candidates should have a background in IVD Diagnostics and relevant engineering fields. The position requires travel for training and collaboration with various departments. Ongoing training and a strong team culture are offered.
Service Engineer Job Description

We are seeking a skilled Service Engineer to provide technical support to our customers in laboratories across NSW. The ideal candidate will have experience in IVD Diagnostics and be able to work independently and collaboratively within a team.

This is an autonomous field role where you will work closely with other departments such as Operations and Commercial. You will enjoy a variety of activities and responsibilities, including customer service calls, scheduled preventative maintenance visits, installations, and product education and training.
Main Responsibilities:
• Provide technical support to ensure customer needs are met in a timely manner.
• Complete all documentation accurately and promptly.
• Manage spare parts efficiently and accurately.
• Install new equipment at customer sites and trade shows.
• Travel locally and internationally for training as required.
Required Skills and Experience:
• Tertiary education in Engineering (Electronics, Biomedical, Mechatronics).
• Broad technical experience with mechanical, hydraulic, pneumatic, electronic, and computer-driven systems.
• Excellent computer skills including a sound understanding of networking.
• Ability to interpret, present, and communicate technical information.
Desirable Skills and Experience:
• Experience in Hematology, Flow Cytometry or Chemistry within a pathology environment.
• Familiarity with the territory and existing customer relationships.
• Scientific understanding of assays and pathology related terminology.
What We Offer:
• Ongoing training and development.
• Fantastic working environment and team culture.
• Strong corporate culture through our Delivering Value Responsibly programme.

Please submit your application letter and detailed resume through our website.