Residential Sales and Save Specialist - West

Waste Management is hiring a Residential Sales and Save Specialist for a remote position, requiring candidates to live within 50 miles of the Phoenix business unit. The role involves responding to customer sales and cancellation requests, implementing sales strategies, securing contract agreements, and enhancing customer satisfaction. Candidates should have a high school diploma and one year of relevant sales experience, with proficiency in computer applications necessary for the job.
## About this role

This role is remote and not required to be in the office; however, this position requires that the candidate lives within 50 miles of the Phoenix business unit. Internal employees from Tupelo, MS, Coraopolis, PA or Lombard, IL are eligible to apply.

Responds same day to controllable and uncontrollable customer sales and cancellation requests assigned to the Inside Sales Channel. Through the development and implementation of sound sales and retention strategies and the use of effective selling and negotiation skills, the role maximizes revenues and minimizes the impact of cancellation requests and rate rollbacks. The successful candidate secures updated contract agreements from customers and handles escalations for customer service within the defined territory.

### What you will do day-to-day

You will handle customer sales and cancellation requests, providing ongoing education of contract details to existing customers and obtaining customer contract commitments using telephone-based negotiation practices. The position focuses on generating revenue growth through a consultative selling approach, acquiring and retaining current WM customers, and establishing and maintaining high levels of customer satisfaction. Responsibilities include reducing lost accounts by diffusing cancellation requests and increasing revenue and profitability by executing plans on sales and retention calls that improve the customers' service and/or profitability while minimizing price rollbacks.

You will match WM services with customer needs by demonstrating knowledge of customers, pricing and competition; you will effectively communicate pricing and service strategies and proactively engage other WM business opportunities, referring internally as appropriate. The role requires acquiring in depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing options. You will also propose customer solutions that are compliant with appropriate local, state and federal regulations, and update and secure customer service agreements.

### Skills, systems, and environment

Proficiency with computer and software applications is important. The role makes effective use of WM sales productivity software tools, including Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, Green Pages, etc. Typical work settings include remote / work from home, customer industrial facilities, corporate offices, airports, and hotels. Attire for this job is business or business casual.

### Qualifications and experience

Must live and work in the US.

Education and experience requirements are: High school diploma or GED (accredited) and one year of relevant work experience. Experience: One (1) year of consumer-based industry sales (in addition to education requirement). Internal requirements include nine (9) months of proven success in a position involving customer interaction. No certificates, licenses, or registrations are required for this role.

General competencies expected include: Build Relationships; Communicate With Impact; Demonstrate Professionalism; Make Sound Decisions; Think Strategically; Proficient with Computer and Software Applications; Produce Results; Know the Business; Influence and Negotiate; Manage Work/Time; Use Ethical Practices.

### Compensation and benefits

The expected base range for this position across the U.S. is $19.50 - $20.50. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

### Additional notes from the employer

This job has no supervisory duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property; accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If this sounds like the opportunity that you have been looking for, please click "Apply."