Operations Technical Specialist, Environmental

Ascot US Services Company is hiring an Operations Technical Specialist in Houston, TX, to manage workflows between departments and support underwriting processes. The role requires insurance industry knowledge, problem-solving skills, and attention to detail. Responsibilities include managing workflows, ensuring compliance, drafting policy documents, and collaborating with teams. A hybrid work schedule is offered, indicating some in-office presence is required.
Description

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline

Job Summary:

Ascot is seeking an Operations Technical Specialist to support and manage workflows between multiple departments. The Operations Technical Specialist will collaborate with underwriting and other key business partners to transform all elements from underwriting into finished and standardized documents for our insureds. The successful candidate will have an in-depth understanding of the insurance industry, be a creative problem-solver with a skill for navigating systems and an eye for detail. This role will be located in the Houston office with a hybrid work schedule.

Responsibilities:
• Manage workflow of an assigned underwriting business unit(s).
• Demonstrate a strong understanding of business processes by leveraging standardized workflows and compliance guidelines.
• Identify areas for improvement, create and implement solutions, as needed.
• Provide support to assigned underwriters and brokers throughout the policy lifecycle, which includes, but is not limited to, clearance, binders, invoices, policies, endorsements, cancellations, renewals, non-renewals, and reinstatements.
• Ensure files are completed to meet compliance standards.
• Draft and issue policy documents.
• Ensure all work is processed accurately and according to Service Level Agreements.
• Provide ongoing guidance and support to the offshore shared service team, including training and conducting quality checks.
• Collaborate with the offshore team/service center, as needed.
• Quickly and accurately complete midterm endorsements.
• Communicate effectively with the underwriting team to secure the information necessary to accurately process work.
• Handle basic office administration duties such as new employee set-up, emergency office maintenance, organizing in-office events, etc.
• Assist with additional ad hoc projects, as required.

Requirements:
• Minimum HS Diploma or bachelor’s degree or equivalent years of experience required
• Minimum of 2 years of insurance experience
• Must be positive, self-motivated, detail oriented and possess strong interpersonal and communication skills.
• Highly customer-centric both internally and externally.
• Strong problem solving and decision-making abilities.
• Ability to work independently with minimal supervision.
• Strong collaborative skills in a fast-paced team-centric environment.
• Proficient in Microsoft Office (Excel and computer typing skills).
• This position may be filled at a different level, depending on experience*

Compensation

Actual base pay could vary and may be above or below the listed range based on factors including but not limited to experience, subject matter expertise, and skills. The base pay is just one component of Ascot’s total compensation package for employees. Other rewards may include an annual cash bonus, long-term incentives, and other forms of discretionary compensation awarded by the Company.

The salary for this position in Houston, Texas is $55,000-$65,000.

Company Benefits

The Company provides a competitive benefits package that includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)

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