Mobile Service Technician - Electric Commercial Vehicles

Velocity Vehicle Group seeks a Mobile Service Technician for Electric Commercial Vehicles in Carson, CA. The role involves providing technical support to dealers and fleet customers, troubleshooting vehicle issues, and coordinating with various teams. Candidates should have 3+ years of experience in vehicle repair or technical support, preferably with commercial vehicles. The position offers competitive pay, benefits, and training opportunities but is not remote.
Essential Functions and Purpose
Provide technical support to RIZON dealers, service technicians, and fleet customers via phone, email, and remote diagnostic tools.Assist with troubleshooting electrical, mechanical, and vehicle system concerns.Support dealers and technicians with repair guidance, fault code interpretation, and service procedures.Review wiring diagrams, service manuals, and technical documentation to assist with diagnostics.Coordinate with Parts, Warranty, Service, and Operations teams to resolve technical issues.Document technical cases, resolutions, and recurring product concerns.Support dealer onboarding, technical training, and product familiarization activities.Assist with recall campaigns, service bulletins, and product improvement initiatives.Escalate unresolved issues to OEM engineering and technical support teams when required.Participate in RIZON technical training programs and continuously develop EV and commercial vehicle knowledge.
Required Qualifications
High school diploma or GED required.Technical school education in Automotive, Diesel, Electrical, or Commercial Vehicle Technology preferred.3+ years of experience in vehicle repair, diagnostics, technical support, dealership service operations, or fleet maintenance.Experience working with medium-duty or heavy-duty trucks preferred.Basic understanding of vehicle electrical systems and diagnostics.Ability to read and interpret wiring diagrams, service manuals, and technical documentation.Strong troubleshooting and problem-solving skills.Excellent verbal and written communication skills.Ability to work independently while supporting multiple dealers and customers.Proficient in Microsoft Office applications.
Preferred Qualifications
Experience with commercial vehicles, fleet maintenance, or dealership service operations.Experience supporting electric vehicles, hybrid vehicles, or alternative fuel vehicles.Familiarity with vehicle diagnostic software and scan tools.Experience with warranty administration, service operations, or customer support.
Training Provided by RIZON
RIZON vehicle systemsHigh-voltage safety awarenessElectric vehicle fundamentalsDiagnostic software and service toolsWarranty and service processesDealer support proceduresProduct and technical documentationPrevious experience with RIZON vehicles, XENTRY, or EV truck platforms is not required.
Physical Requirements:

Must be able to lift up to 50 pounds at times Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check
Compensation:
$39.00 - $42.00 / hr. (Depending on experience and qualifications)Full-time position
Benefits Velocity Vehicle Group Offers:
Fantastic Culture401k + matchHealth, Dental & Vision Insurance + HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts, company events and training programsExcellent Training and Career Advancement Opportunities