Lead Service Center Technician

Rivian is seeking a Lead Service Center Technician in Olathe, KS, to support pre-production vehicle builds and improve service efficiency. Candidates should have an Automotive Technology degree, 5+ years of automotive experience, and 3+ years in EVs. Key responsibilities include collaborating with teams and providing customer service support. The role requires strong diagnostics skills, a valid driver's license, and a commitment to safety and quality.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Responsibilities
• Initially helping support pre-production vehicle builds
• Support cross functional teams and assist with pre-production vehicle builds
• Improve efficiency in service procedures without compromising quality and safety of the repair
• Support campaigns and containment initiatives
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Provide service support to the field to support the Service organization
• Go above and beyond for each and every customer

Qualifications
• Automotive Technology/Technician Degree or equivalent experience
• 5+ years of automotive experience
• 3+ years of EV experience
• OEM Certified Master Technician is a plus
• OEM Specific Technician Training is a plus
• Ability to drive non-commercial truck and trailer
• Ability to travel as needed
• Must possess a valid driver’s license, and have a clean driving record
• Experience working in start-up environments
• Knowledge of EV Powertrains and HV systems
• Strong diagnostics experience
• Strong written and communications skills
• Strong organization skills with attention to detail
• Fully vaccinated against the COVID-19 virus (proof required)
• No drug or alcohol related driving incidents in the last 3 years
• No more than 1 serious moving violation in the last 3 years
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.

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