LAN Support Specialist

The LAN Support Specialist position at International Paper in Waterloo, IA, involves providing technical support across multiple sites with up to 50% travel. Responsibilities include managing break/fix support for various devices, performing installations, and maintaining documentation. Candidates should have an associate degree or equivalent experience and 5+ years in Information Systems. The role offers a comprehensive benefits package and opportunities for career growth within a supportive company culture.
Job Description
Position Title:
LAN Support Specialist

Pay Rate
$69,500 - $92,600

Category/Shift
Salaried Full-Time

The Job You Will Perform
This role supports several sites across a geographical area and requires up to 50% travel. Reports to and works with a manager to provide technical support for client infrastructure and software at assigned sites, while partnering with facility managers or site contacts to set priorities. Manage day-to-day break/fix support for workstations, servers, RF devices, printers, and other network-connected devices. Perform assigned project tasks and action items within established timelines. This includes installation, configuration, and moves of standard supported devices, as well as implementation of approved processes. Perform installation and configuration tasks for standard devices as part of refresh lifecycle programs for workstations, printers, RF devices, servers, network switches, and access points. Works with minimal supervision and is capable of handling routine to highly technical issues with solid communication skills. Maintain site documentation, including inventory records, ticket updates, and time tracking. Serve as a liaison with second- and third-level IT support teams to help expedite issue resolution. Participate in on-call support for primary locations and regional rotation coverage, and travel between supported sites as needed.
The Skills You Will Bring
Associate degree in Information Systems or equivalent experience. 5+ years of related Information Systems experience Demonstrated strengths in the following competencies: Action Oriented Planning Time Management Oral and written communication Customer Focus Integrity & Trust Functional and technical skills with a willingness to learn Demonstrated ability to work: With minimum supervision Effectively with all levels in the organization
The Benefits You Will Enjoy
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build
Learn and grow IT skills on an innovative team Leadership training Promotional opportunities

The Impact You Will Make
We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join
International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.