Head of Event Operations

Green & Fortune is seeking a Head of Event Operations in London to lead their events strategy and oversee all operations. This senior role involves managing event delivery, enhancing customer experience, and collaborating with sales and other teams. Key responsibilities include strategic planning, team leadership, financial analysis, and ensuring compliance with regulations. The ideal candidate has extensive experience in event operations, strong organizational skills, and a client-focused approach.
THE ROLE

We are looking for a driven Head of Event Operations to lead and shape our events strategy. This senior leadership role involves overseeing all event operations, enhancing customer experience, and ensuring operational excellence across Kings Place Events.

As the Head of Event Operations, you will be responsible for the strategic planning and execution of all events, from corporate meetings to large-scale functions. You will lead a dedicated team, collaborate across departments, and ensure every event delivers exceptional service while meeting financial and operational goals.

Key Responsibilities
• Lead and manage the end-to-end delivery of all events, ensuring they meet client expectations and business objectives.
• Act as the link between operations and sales, ensuring seamless execution of client events.
• Attend key client meetings with the sales team to provide operational expertise and enhance client confidence.
• Work closely with the sales team to design event packages that align with operational capabilities and client expectations.
• Offer strategic recommendations to improve client experience and event efficiency.
• Drive operational strategy to improve efficiency, service standards, and customer satisfaction.
• Oversee team scheduling, labour cost control, and resource planning.
• Ensure compliance with Health & Safety, food safety regulations, and industry best practices.
• Collaborate with Sales, Kitchen, and Front of House teams to deliver seamless event experiences.
• Manage procurement for event equipment and external staffing needs.
• Analyse financial reports, and implement cost-effective measures.
• Provide leadership and development opportunities to the events team.
• Support other business areas, including the restaurant, during quieter event periods.

About You
• Extensive experience in senior event operations or a similar leadership role.
• Strong strategic mindset with the ability to drive operational improvements.
• Proven track record of leading large teams and delivering complex events.
• Excellent organisational skills, attention to detail, and a client-focused approach.
• Financial acumen
• Collaborative and adaptable, with outstanding communication and leadership abilities.

WHAT DO WE OFFER IN RETURN?
• Company Sick Pay
• Life Insurance (2 x annual salary)
• 50% discount in our restaurant and 25% off at our cafes
• Holidays increasing with length of service
• Loyalty bonuses in line with the length of service.
• One paid day off each year to get involved in any community or charity volunteering activity of your choice as we believe in the power of giving back
• Retail, Grocery and Gym Discounts
• Cycle to Work Scheme
• Refer your friend scheme
• Learning and Development Portal and further education with apprenticeship programs
• G&F Support Scheme
• WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members
• Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)

a Little Bit About Us

Since launching in 2008, Green & Fortune has established itself as an award-winning independent hospitality company operating across both retail and events. We operate in four iconic London venues that consist of Kings Place in Kings Cross, Sea Containers and Rose Court on South Bank and Central Hall in Westminster. This September 2024, we’re thrilled to unveil our fifth sites; One Southbank Bridge. Hospitality is in our blood, and we truly care about our people. Hence, we aim to bring in people who care and are committed to making our customers happy. What's the next step? Just apply! We are eager to hear from you.

If this position seems suitable for you, do not hesitate to get in touch to receive the full job specification for the role.

Our organisation is committed to fostering a diverse, equitable, and inclusive workplace, encouraging individuals from all backgrounds to apply and join us in creating a vibrant and supportive environment. We fully support individuals with disabilities throughout the recruitment process. If you have a disability and require assistance, please contact our People team at people@greenandfortune.co.uk to discuss any necessary adjustments. We appreciate every applicant who submits their CV; however, only successful candidates will be contacted.

Please note that eligibility to work in the UK is required.