Field Service Technician – Battery Storage Systems

Sungrow Power Supply Co., Ltd. is seeking a Field Service Technician for Battery Storage Systems in Canada. The role involves leading complex field engineering assignments, performing pre-commissioning and commissioning of battery storage systems and solar inverters, troubleshooting, and maintaining solar plants. The technician will also support sales teams, lead upgrade projects, and coordinate with various engineering disciplines. This position requires on-site work and is not remote.
About Sungrow

Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a strong 27-year track record in the PV space, Sungrow products power in 170 countries and regions worldwide. For more information about Sungrow, visit: www.sungrowpower.com.

The Position:

This is a very dynamic and fast-track position reporting to the Field Service Supervisor. The position will be the key member of service team. This position will also be the technical point of the contact person to support sales teams for commercial, industrial and utility-scale businesses.

Essential Duties and Responsibilities:
• Perform as a lead on more complex field engineering assignments for Battery Storage and PV applications.
• Perform pre-commissioning and commissioning of Battery storage systems (AC & DC couple) and PV solar inverters achieving the milestones agreed with utility scale customers
• Perform and/or lead Preventive Maintenance projects as needed
• Perform a variety of engineering assignment involving technology applications involved in the installation, operation, testing and maintenance of central and string solar inverter
• Perform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed
• Perform and/or troubleshooting in your region assigned to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients
• Provide feedback to the engineering team on possible mechanical and electrical design improvements
• Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project
• Work with customer EMS/SCADA engineers to set-up systems communication and parameters
• Create Field Service procedures if there is not available for trouble-shooting, and maintenance
• Participate on training material some customers as requested but the Training Manager
• Research alternative components that can be used in the field
• Coordinate with R&D engineering in China if required help during troubleshooting
• Take the lead in some projects such as upgrades or retrofit as well as commissioning
• Independently performs a range of field service tasks involving communication with Factory Engineering and Customer’s solar plant engineer
• Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants
• Help on the repair activities in the Service center
• Prepare, deliver and submit field reports to customer and management
• Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work
• Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alterative, and provide recommendations

Minimum Requirements:
• 7 plus years of overall experience in engineering filed
• 3 years of experience in Battery Storage systems and 2 years for solar inverters
• Must possess the ability to work with test equipment and hand tools as required
• Must possess customer service, problem-solving skills, and possess decision making and analytical skills
• Must possess effective written and verbal communication skills
• Must be able to closely follow instruction and pre-established procedures/SOP to perform the ductions of the job
• Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook)
• OSHA, NSPA70A, Electrical Safety

Education or Desired License and Certificates:
• Bachelor’s degree in Engineering from accredited university or college
• Renewable industry experience is required
• Power Electronics experience is required

Competencies
• Technical problem solving/analytical skills
• Self-starter, strong initiatives and an excellent communicator
• System and product level mindset
• Detailed-oriented nature and strong initiative
• Strong technical support focus and a service oriented individual both with Sales team and customers

Travel
• 80% Plus

Work Location and Status:
• Full time, Alberta area
• No visa/legal sponsorship

Compensation:
• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base pay for this role is between $36 - $40 per hour. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.