Environmental Services Lead FT-Willowbrook

The Environmental Services Lead at Houston Methodist in Willowbrook, TX, oversees housekeeping and floor maintenance, ensuring a safe environment for patient care. Responsibilities include training staff, managing workloads, and maintaining cleanliness standards. The role requires strong leadership, effective communication, and a focus on teamwork to achieve department goals. Candidates must have a high school diploma or equivalent education.
At Houston Methodist, the Environmental Services (EVS) Specialist position is responsible for oversight of daily housekeeping and/or floor maintenance operations in assigned areas. The EVS Lead serves as a resource/expert for staff, creates an environment for safe patient care and assists others in developing their skills and knowledge. The EVS Lead position requires proficient knowledge and skills necessary to prioritize and carry out delegated tasks, serving as a role model to team members. This position participates in the training, education and development of the team, supporting members of management to achieve optimal department outcomes.

PEOPLE ESSENTIAL FUNCTIONS
• Interacts in a positive, professional manner with patients, family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic, team focused work unit to achieve optimal results.
• Ensures employees are well supported and provided with the most up-to-date training and department communications through rounding and cross-unit work assignments.
• Facilitates teamwork by anticipating staffs' needs for assistance and responding positively to requests. Makes contributions to the department's work effort as a whole.

SERVICE ESSENTIAL FUNCTIONS
• Responds promptly and positively to requests for assistance from patients, staff and visitors. Responds to all assignments to create an environment that is conducive for healing.
• Performs efficient room cleaning processes ensuring timely patient admissions.
• Monitors workload fluctuations and work output of EVS staff, works with management to adjust assignments as appropriate, to ensure timely delivery of department services.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
• Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS or other identified cleanliness scores.
• Achieves discharge, daily room cleaning and assigned area turn-around times to meet goals, as appropriate.
• During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. Performs safety checks and ensures regular maintenance of all major housekeeping equipment.
• Communicates and documents any facility or patient related issues to management. Corrects minor safety hazards.

FINANCE ESSENTIAL FUNCTIONS
• Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift.
• Prioritizes department daily tasks and independently manages time effectively, minimizing incidental overtime.
• Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
• Assumes responsibility for growth and development. Participates in continuing education and in-service programs.
• Contributes ideas towards improving the efficiency and effectiveness of department processes.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION
• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

WORK EXPERIENCE
• One year of progressive responsibility in Environmental Services or related field preferred
• Two years of Environmental Services hospital experience preferred