Environmental Services​/Custodial Operations Manager

Sodexo is hiring an Environmental Services/Custodial Operations Manager for Novant Health Brunswick Medical Center in Bolivia, NC. This role involves managing a team of about 40 employees, ensuring patient satisfaction, and maintaining a clean environment. Responsibilities include collaborating with healthcare teams and driving service excellence. The position offers competitive compensation and benefits, with a focus on leadership, customer service, and project management in a healthcare setting.
Position: Environmental Services / Custodial Operations Manager 2
Location: Bolivia

Role Overview

Put your passion for people to work and make a real impact on patient satisfaction.

Sodexo is Growing! We are hiring an Environmental Services / Custodial Operations Manager 2 for Novant Health Brunswick Medical Center located in Bolivia, NC, near Wilmington. The Operations Manager will report to the General Manager overseeing Housekeeping and Patient Transport with a team of approximately 40 frontline employees, a supervisor, and a lead. The hospital has 85 beds.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.
What You'll Do
• Be responsible for driving client and patient satisfaction scores.
• Provide a clean and safe environment for patients, visitors, and staff and work closely with the Infectious Control department.
• Work with the Environment of Care Committee and Infection Prevention Director.
• Effectively manage the Unit Operating System.
• Support a diverse and inclusive workforce.
What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs.
• 401(k) Plan with Matching Contributions.
• Paid Time Off and Company Holidays.
• Career Growth Opportunities and Tuition Reimbursement.

More extensive information is provided to new employees upon hire.
What You Bring
• Experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system.
• Experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred.
• Strong leadership skills and can work independently to drive program compliance and reach project target dates of completion.
• Ability to analyze data, present, and effectively communicate to all levels within the organization related to training, leading hospital committees, and change management.
• Experience effectively managing projects within agreed upon timelines.
• Results and safety driven.
Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy s is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you need assistance with the application process, please complete this form.
Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience.
Minimum Management Experience - 2 years.
Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services.
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