Energy Helper

Octopus Energy is hiring an Energy Helper in Exeter, UK. This role focuses on providing excellent customer service through face-to-face interactions at events and venues. Candidates should have experience in customer-focused roles and strong communication skills. Flexibility is required, as there may be opportunities for office-based work during high demand. Octopus Energy values a unique culture and offers competitive salaries based on experience.
If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don't have a CV to hand then that's also fine... please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy! What you'll do Communicate with customers: we try to be available to people through as many different avenues as possible. Not only do we use digital advertising, billboards, TV ads and more, we also have hundreds of friendly energy helpers around the country who speak to customers at events and venues, to spread the word about Octopus - this will be you!Your role will be to ensure every conversation you have delivers excellent customer serviceYou will value meaningful honest conversations, which allow customers to make informed choices and you will pride yourself on ensuring that every interaction is of the highest qualityThis is primarily a face to face role, however our Energy Helper’s need to be flexible, at times of high demand we support our customers where we are needed most, so there will be opportunities for more office based work helping our inbound telesales team or our solar sales team as examplesWhat you'll need Previous experience in customer focused roles An understanding of sales or customer serviceDemonstrate a proven track record of customer service or/and an understanding of what successful customer service isThe ability to work collaboratively with your team in order to influence and inspireClear communicator with a focus on listening and attention to detailHonest, focused, and committed to delivering the highest levels of customer serviceExperience of working autonomouslyWhy else you'll love it hereWondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadershipVisit our UK perks hub - Octopus Employee Benefits